Customer Relationship Manager

Youth homes and developers pvt ltd is a growing real estate company focused on delivering premium residential and commercial projects with exceptional customer experience. We are looking for a dynamic and customer-focused CRM professional to manage client relationships, post-sales coordination, and customer satisfaction.

Position: CRM Executive Department: Customer Relationship Management (CRM)

Industry: Real Estate

Location: opp. to secular heritage , near sonu market gyanodaya gurukul school, gola road patna

Employment Type: Full-Time

• Key ResponsibilitiesContact and follow up with company-generated leads through phone calls, WhatsApp, emails, and other communication channels.
• Explain project details, plot specifications, pricing, payment plans, and current offers to prospective clients.
• Convince potential customers to visit project sites and assist them throughout the sales process.
• Conduct regular follow-ups with interested clients until the deal is successfully closed.
• Build and maintain strong customer relationships to ensure high customer satisfaction.
• Coordinate with the sales and site visit teams to schedule and manage client visits.
• Maintain accurate records of customer interactions, follow-ups, and sales activities in the CRM system.
• Achieve monthly and quarterly sales targets set by the management.
• Resolve customer queries and provide prompt assistance before and after the sale.
• Prepare daily, weekly, and monthly sales reports and submit them to the reporting manager.
• Stay updated on project developments, market trends, competitor offerings, and pricing.
• Work closely with Team Leaders and management to improve lead conversion and overall sales performance.
• Ensure timely documentation and assist customers with the booking process.
• Required SkillsExcellent communication and interpersonal skills.
• Strong sales, negotiation, and convincing abilities.
• Ability to build trust and maintain long-term customer relationships.
• Good knowledge of Microsoft Office and CRM software.
• Strong follow-up and customer handling skills.
• Self-motivated, target-oriented, and able to work under pressure.
• Professional attitude with a positive approach.
• QualificationBachelor's degree in any discipline (preferred).
• Freshers with excellent communication skills can apply.
• Prior experience in real estate sales, telesales, or customer relationship management will be an added advantage.
• Salary & IncentivesFixed Monthly Salary
• Attractive Performance-Based Incentives
• Growth Opportunities within the Organization
• Key ResponsibilitiesContact and follow up with company-generated leads through phone calls, WhatsApp, emails, and other communication channels.
• Explain project details, plot specifications, pricing, payment plans, and current offers to prospective clients.
• Convince potential customers to visit project sites and assist them throughout the sales process.
• Conduct regular follow-ups with interested clients until the deal is successfully closed.
• Build and maintain strong customer relationships to ensure high customer satisfaction.
• Coordinate with the sales and site visit teams to schedule and manage client visits.
• Maintain accurate records of customer interactions, follow-ups, and sales activities in the CRM system.
• Achieve monthly and quarterly sales targets set by the management.
• Resolve customer queries and provide prompt assistance before and after the sale.
• Prepare daily, weekly, and monthly sales reports and submit them to the reporting manager.
• Stay updated on project developments, market trends, competitor offerings, and pricing.
• Work closely with Team Leaders and management to improve lead conversion and overall sales performance.
• Ensure timely documentation and assist customers with the booking process.
• Required SkillsExcellent communication and interpersonal skills.
• Strong sales, negotiation, and convincing abilities.
• Ability to build trust and maintain long-term customer relationships.
• Good knowledge of Microsoft Office and CRM software.
• Strong follow-up and customer handling skills.
• Self-motivated, target-oriented, and able to work under pressure.
• Professional attitude with a positive approach.
• Qualification any degree in any discipline (preferred).
• Freshers with excellent communication skills can apply.
• Prior experience in real estate sales, telesales, or customer relationship management will be an added advantage.
• Salary & IncentivesFixed Monthly Salary
• Attractive Performance-Based Incentives
• Growth Opportunities within the Organization