Service Engineer

1. Build working relationships with

customers and develop informal communication channels with customer accounts

at the local level. Responsible for ownership of all customer issues/needs

that are voiced or observed and acts appropriately.

2. Understands and performs the various

customer Service Level Agreement (SLA) requirements and elevates or escalates

issues when appropriate, and/or according to established procedures.

3. Represents CMS in a manner that reflects

positively on the image and reputation of the company.

4. Installation and set-up of hardware,

hardware modifications, first line maintenance, multi-vendor Maintenance:

performs periodic preventive maintenance on assigned products.

5. Diagnose problems, fix the issue with

the minor repairs, and replace components (at the module level).

6. Follows the security procedures while

working inside the ATM lobby or within financial institutions or within bank

premises

7. Responsible for all CMS assets that will

be used in the delivery of customer services (Pendrive, tools, software,

documentation), or as assigned by management

8. Ownership of the company assets and

spares

9. Responsible for accurate and prompt

reporting of calls and activity, as well as other reporting on real time basis

10. Responsible for real my information in

the mobility application

12. Responsible for the documentation􀆟on creation and submission in a monthly basis