Collection & Recovery Executive

Job Responsibilities

• Follow up with customers regarding pending loan/EMI payments.
• Handle collection and recovery activities as per company policies.
• Contact customers through phone calls and other communication channels for payment follow-ups.
• Maintain regular follow-up records and update collection status.
• Coordinate with customers to resolve payment-related issues.
• Achieve assigned collection and recovery targets.
• Maintain accurate records of customer accounts and outstanding amounts.
• Escalate difficult or overdue cases to the concerned senior/team leader.
• Ensure professional and courteous communication with customers.
• Candidate RequirementsFemale candidates with prior collection/recovery experience only.
• Experience in loan collection, EMI collection, field collection, or recovery will be preferred.
• Good communication and negotiation skills.
• Ability to handle customer queries and payment-related discussions professionally.
• Basic knowledge of MS Office/Excel and maintaining records.
• Target-oriented and responsible approach.
• Candidates with experience in NBFC, banking, finance, or lending companies will be preferred.