Application Support Engineer
Accenture India Private Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Application Support Engineer
Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : PTC Windchill
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by sharing expertise and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in PTC Windchill.
- Strong problem-solving skills with the ability to analyze and resolve software issues effectively.
- Experience in managing and supporting enterprise-level software applications.
- Familiarity with system monitoring tools and techniques to ensure application stability.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Knowledge of software lifecycle processes and best practices in application support.
Additional Information:
- The candidate should have minimum 3 years of experience in PTC Windchill.
- This position is based at our Pune office.
- A 15 years full time education is required.
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