Customer Service Engineer

Customer Service Engineer

Job Description Summary

As a Customer Service Engineer, you are required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems

• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

• Business growth: Assists in the growth and direction of business in his/her geographic area

• Productivity: Responsible for Warranty and PMS contract cost control

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts

• Installation: Plays a leading role in complex and multifunctional rooms

• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team

 

Required Qualifications

• Associate’s or Bachelor’s degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing medical equipments (CT/ Ultrasound/ Cath Lab/MR/PET-CT/X-ray etc)

• Experience interfacing with both internal team members and external customers as part of a solution-based service process

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

• Sought by others for guidance and advice. Proficiency in English.

• Ability to work independently with minimum direction

• High work standards and quality

• Initiative and motivation. Plans and organizes work effectively

• Excellent communications, listening and interpersonal skills

• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

 

Desired Skills

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs

• Candidate has to be flexible to work in any location that's assigned to him depending on business requirements

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.  If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

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Additional Information

Experience Level

Mid Level