Restaurant Manager

Position Title: Store Manager 

Job Summary:

The store manager is responsible for leading all team members in the efficient and

profitable operation of a MyFroyoLand Store. He/she is responsible for managing

the day-to-day store operations, maintaining high store standards and conditions,

and fostering a positive environment, which provides consistent fast, efficient, and

friendly service ensuring a Total Quality Experience for both our customers and

team members. The store manager creates the tone and personality of the store by

being an advocate of training, customer service, product knowledge and education,

encouraging safe work practices, and a demonstrated commitment to our Guiding

Principles and House Rules.

Store Operations:

• Develops and executes sales and profit plans that are in-line with budgetary

goals.

• Ensures and is accountable for profitability of the store by growing sales and

controlling costs of goods, inventory levels, labor, supplies and expenses.

• Maintains and utilizes daily, weekly, quarterly and annual financial reporting

tools.

• Ensures proper team member coverage, scheduling according to the needs

of business while maintaining target labor costs.

• Oversees all cash and media management functions. Able to perform all

POS duties, front and back of house functions including opening and closing

procedures, coordinating with the Corporate Office as necessary.

• Maintains proper loss prevention standards, reviewing cash handling

procedures, deposits and safe procedures.

• Maintains a clean well-merchandised store, following visual presentation

plans and standards.

• Plans, executes and communicates all sales promotions and new product

information effectively and efficiently.

• Identifies staffing, recruiting, interviewing, hiring, and training needs of

qualified candidates. Facilitates on-going training and development of current

staff.

• Promotes and practices safe work habits, identifying and resolving potential

safety hazards, operational inconsistencies and any team member or

customer incidents. Documents accidents, conducts initial investigation and

determination of root cause in the interest of maintaining a safe work

environment. Conducts monthly safety meetings ensuring team member

compliance in all safety initiatives.

Service:

• Is the Role Model for outstanding service and “owner” of the service initiative

at his/her store.

• Pro-active in solving customer problems and satisfying customers in various

situations.

• Ensures that all team members are committed to and demonstrate our

Guiding Principles and House Rules.

• Ensures that all team members provide customers with efficient, friendly,

superior service on a consistent basis.

• Consistently monitors, coaches and encourages team members to meet the

Company’s service standards.

• Assesses and provides adequate staffing to provide efficient and friendly,

superior service.

• Maintains high cleanliness standards consistently throughout the store in the

areas of store appearance, merchandise and equipment.

Product:

• Ensures that all Company recipes and procedures are followed, maintaining

the highest quality and consistent product standards.

• Ensures that all Company food offerings maintain the highest quality.

• Ensures that all team members are educated on our products and services,

by developing an understanding of our various types of Frozen Yogurt and

Sorbets, as well as knowledge of Yogurt, and the various toppings and

combinations.

• Tastes all food products on a per shift basis for quality assurance.

Training ; Development:

• Provides ongoing training and development to all team members in the areas

of operating standards, customer service and product knowledge.

• Demonstrates the ability to lead, effectively communicate, and champion the

company Guiding Principles, House Rules, and Standard Operating

Procedures.

• Builds morale and team spirit by fostering a work environment where team

members input is encouraged and valued.

• Ensures each team member has received proper training to perform as a

store associate or shift supervisor efficiently.

• Continually develops team members, establishing specific performance

objectives, and measuring team member performance regularly.

• Coaches and counsels team members for improved performance,

documenting developmental plans as necessary.

Qualifications:

• College education preferred. 3 years retail management experience required.

• Proficient on a computer; familiar with software programs such as Microsoft

Word, Excel, Outlook.

• Must be able to work overtime, including weekends, evenings and special

events as needed.

• Well-organized, detail-oriented and able to multi-task.

• Must have effective problem solving/decision making abilities.

• Must have excellent verbal and written English communication skills.