Technical Support Manager

Technical Support Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Support Specialist III, you'll provide expert-level support for sophisticated analytical and microscopy systems, collaborating with customers worldwide to optimize their research and analytical capabilities. You'll utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers. This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation.

REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience providing technical support for complex analytical instrumentation or electron microscopy systems
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical/scientific field
• Strong analytical and diagnostic skills with sophisticated scientific equipment and software
• Excellent interpersonal and communication abilities across all levels of technical expertise
• Proven troubleshooting skills and ability to resolve complex technical issues
• Demonstrated customer service excellence and professional relationship management
• Advanced proficiency in relevant technologies, hardware, and software platforms
• Strong project management and documentation capabilities
• Proficiency in English (minimum B2 level); additional language skills are advantageous
• Ability to work independently and collaboratively in a team environment
• Willingness to travel 15-30% of time for customer support and training
• Experience with CRM systems and technical documentation
• Expertise in Windows-based software, networking, and computer hardware
• Ability to manage multiple priorities effectively in a deadline-oriented environment
• Knowledge of quality systems and regulatory compliance
• Demonstrated commitment to continuous improvement and innovation

Experience Level

Mid Level