Office Assistant

• 1. Client Consultation & Assessment
• Welcome clients professionally and understand their primary concerns.
• Take basic client history and treatment-related information as per Velnesi SOP.
• Assist the Dietician/Counsellor/Senior Therapist during client assessment.
• Explain the treatment process, expected experience, precautions and after-care instructions.
• Maintain proper client records and treatment documentation.

2. Treatment Responsibilities

Perform treatments according to Velnesi-approved SOPs and training, including applicable services such as:

• LIPO BURST / Ultrasound Cavitation
• RF Body & Skin Tightening
• Muscle Stimulation
• Heat/Detox Therapy
• Cupping Therapy
• Hydra Facial
• IPL / Photo Facial
• Basic skin-care procedures
• Other Velnesi-approved non-invasive treatments

Important: Therapists must perform only those procedures for which they have been properly trained and authorised.

• 3. Client Care & Experience

• Maintain a friendly, professional and reassuring approach throughout treatment.
• Ensure client comfort before, during and after every session.
• Explain treatment steps clearly.
• Follow up with clients regarding their treatment schedule as instructed.
• Identify and immediately report any unusual client reaction, discomfort or complaint to the Senior Therapist/Branch Manager.
• Maintain confidentiality of client information.
• 4. Sales & Client Retention
• Build a positive relationship with clients.
• Educate clients about relevant Velnesi services without making misleading promises.
• Support the counselling and sales team by sharing appropriate treatment observations.
• Encourage clients to follow their recommended treatment schedule.
• Assist in generating repeat visits and referrals through excellent service.
• Support branch promotional activities when required.
• 5. Hygiene & SafetyMaintain strict hygiene and sanitation standards.
• Disinfect treatment equipment and work areas according to SOP.
• Use gloves, disposables and protective equipment where required.
• Check equipment before use.
• Follow all safety instructions and manufacturer/Velnesi protocols.
• Immediately report damaged or malfunctioning equipment.
• Maintain clean and organised treatment rooms.
• 6. Equipment & Product Handling
• Operate Velnesi treatment equipment only after proper training.
• Follow prescribed machine settings and treatment protocols.
• Handle skincare products, consumables and equipment responsibly.
• Prevent unnecessary wastage of products and consumables.
• Maintain treatment-room inventory and report shortages.

7. Documentation Maintain accurate records of:

• Client details
• Consultation information
• Treatment performed
• Treatment date and duration
• Relevant machine/settings records
• Client response/feedback
• Follow-up requirements
• Product/consumable usage
• Any incident or complaint
• 8. TeamworkCoordinate with Dieticians, Counsellors, Sales Consultants and Branch Managers.
• Participate in daily team meetings.
• Attend Velnesi training and skill-development sessions.
• Share relevant client feedback with the concerned team member.
• Support colleagues during high client volume.

1. Daily Responsibilities
2. Report on time in proper uniform and grooming.
3. Check treatment room cleanliness.
4. Check equipment and consumables.
5. Review the day's client appointments.
6. Prepare treatment rooms before every client.
7. Perform treatments according to SOP.
8. Update client records after every session.
9. Clean and sanitise the treatment area after each client.
10. Follow up on assigned clients when required.
11. Submit daily treatment/activity report.