Sales & Service Engineer

Job Description: Area Sales & Service Executive – XRF Machines

Company: Sculptoris Innovation Private Limited

Location: Surat

Job Type: Full-Time

Work Profile: Extensive Field Work & Travel

Job SummaryWe are looking for a proactive and customer-focused Area Sales & Service Executive to manage the complete customer lifecycle—from generating business opportunities and demonstrating XRF Gold Testing Machines to installation, customer training, and after-sales technical support. The selected candidate will be responsible for developing the assigned territory while ensuring excellent customer satisfaction.

• Key ResponsibilitiesSales & Business DevelopmentIdentify and approach potential customers, including jewellers, hallmarking centres, refineries, laboratories, and jewellery manufacturers.
• Generate new business opportunities through regular field visits and customer interactions.
• Understand customer requirements and recommend suitable XRF machine solutions.
• Conduct live product demonstrations and explain machine features, benefits, and applications.
• Follow up with prospective customers and convert enquiries into sales.
• Develop and strengthen business relationships within the assigned territory.
• Installation & Customer TrainingInstall and commission XRF machines at customer locations.
• Install software, configure the system, and ensure proper machine setup.
• Verify machine performance before handover.
• Train customers and operators on machine operation, software usage, and routine maintenance.
• Technical Service & SupportAttend customer service requests and provide on-site technical support.
• Diagnose and resolve basic hardware and software issues.
• Perform preventive maintenance and health checks to ensure optimum machine performance.
• Coordinate with the senior technical team for advanced troubleshooting whenever required.
• Reporting & DocumentationMaintain daily reports of customer visits, sales activities, installations, and service calls.
• Update customer information and service history.
• Submit regular activity reports to the reporting manager.

TrainingSelected candidates will undergo one month of comprehensive practical training at our Surat office, covering:

• XRF technology and machine operation
• Product knowledge
• Sales process and customer handling
• Product demonstrations
• Machine installation and commissioning
• Software installation and configuration
• Customer training
• Preventive maintenance
• Basic troubleshooting and technical support

After successfully completing the training, candidates will independently manage their assigned territory for sales, installation, and service activities.

• EligibilityAny Graduate, ITI, or Diploma holder
• Freshers are welcome to apply
• Basic computer knowledge
• Good communication and customer-handling skills
• Willingness to travel extensively for field visits
• Two-wheeler with a valid driving licence preferred

Language Requirements

• Gujarati
• Hindi
• Basic English