Customer Service - Sr Associate

Customer Service - Sr Associate

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Service - Sr Associate

What will you do?

• Manage routine as well as moderately complex merchant onboarding and account maintenance work.
• Review account discrepancies, rejected requests, and processing exceptions to identify the next steps.
• Research issues across multiple systems and determine the most appropriate resolution path.
• Validate system information and supporting documentation to ensure operational requirements are met.
• Resolve operational concerns independently and work with internal partners when support is needed.
• Support quality checks and help identify recurring issues that may impact process performance.
• Assist with onboarding new associates by sharing process knowledge and day-to-day guidance.
  

What will you need to know?

• Bachelor’s degree in any discipline.
• 2–4 years of experience in merchant acquiring, payment operations, banking operations, or a related financial services role.
• Working knowledge of merchant onboarding, account maintenance, payment processing, and acquiring operations.
• Experience using CRM applications, workflow tools, and operational platforms.
• Strong analytical, research, and problem-solving skills.
• Ability to handle moderately complex transactions and operational issues with limited supervision.
• Strong attention to detail and the ability to apply policies, procedures, and operational guidelines accurately.
• Proficiency in Microsoft Office applications, including Excel.
• Good written and verbal communication skills, with the ability to work effectively with internal stakeholders.
• Ability to prioritize work, manage multiple tasks, and meet service level commitments in a fast-paced environment.
  
• Shift Timings: should be flexible to work any of the below shifts including the general 9:30 AM IST shift.
  
  Shift Timings:

  IST Start TimeCommon BPO Shift Term

  7:00 AM ISTMorning Shift / Australia Shift

  3:00 PM ISTMid Shift / UK Shift

  5:00 PM ISTEvening Shift / US Transition Shift

  7:00 PM ISTNight Shift / US Shift

  8:00 PM ISTLate Night Shift / US Prime Shift

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Experience Level

Senior Level