Shared Services Analyst

Shared Services Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Shared Services Analyst

What does a great Shared Services Analyst do?

In this role, you will help improve processes and operational efficiency across multiple Client Technical Delivery teams. You will support shared services activities, ensure teams are aligned with business goals, and help streamline the intake and onboarding process for new projects. Working closely with different teams, you will identify improvement opportunities, enhance productivity, and support smooth project delivery.

What will you do:

• Complete certification tasks by following standard processes, timelines, and quality standards.
• Manage assigned certification projects and ensure they are completed on time and accurately.
• Follow documented procedures to support smooth certification operations.
• Stay updated on payment industry trends and share relevant insights with the team.
• Use certification tools, processes, and knowledge to support client requirements.
• Identify risks or issues and suggest solutions.
• Work with internal teams to gather information and meet project goals.
• Maintain accurate project documents, records, and status updates.
• Support testing, documentation updates, project tracking, and other administrative activities.
• Take on additional tasks as needed to support team and client commitment.

Basic Qualifications for Consideration:-

• High School Diploma/GED required. Bachelor’s degree in business highly preferred
• High level of competence with MS Excel and other productivity / analysis software
• Experience with process documentation and creating training plans

Preferred Skills, Experience & Education:

• Experience in project management or a related field is preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and priorities at the same time.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.