Community Executive Cum Business Operations Executive

We are looking for a highly energetic, people-oriented, and organized individual who will become the face of our ecosystem. This role spans across 2 businesses operating from the same premises:

• A premium coworking space
• A work café

The ideal candidate will ensure exceptional customer experiences, manage daily operations, convert leads into customers, and maintain long-term client relationships across the 2 verticals.

Key Responsibilities

1. Coworking Space (Community Manager)

Front Desk & Operations

• Manage the reception and welcome all visitors and members.
• Handle walk-ins, inquiries, and day-pass bookings.
• Ensure meeting rooms, common areas, and workspaces are operational and well-maintained.
• Coordinate with housekeeping and maintenance teams.
• Maintain visitor records.

Community Management

• Build relationships with members and understand their requirements.
• Organize networking sessions, workshops, and community events.
• Resolve member concerns promptly.
• Increase member engagement and retention.

Sales & Lead Management

• Handle all incoming leads via phone, WhatsApp, email, website, and social media.
• Conduct coworking space tours.
• Convert inquiries into memberships.
• Follow up with prospective clients.
• Maintain CRM and sales pipeline.
• Achieve monthly occupancy targets.

Client Relations

• Ensure a premium customer experience.
• Manage renewals and upsell premium services.
• Collect testimonials and referrals.

2. Work Café Operations & Customer Relations

Customer Experience

• Ensure every guest receives excellent service.
• Handle customer feedback and complaints.
• Build relationships with regular customers.

Sales

• Promote café offers and memberships.
• Upsell menu items.
• Increase repeat customer visits.

Marketing Support

• Assist in promoting work café events.
• Capture customer feedback.
• Encourage reviews on Google and social media.

Common Responsibilities Across All Businesses

• Be the first point of contact for visitors and clients.
• Handle phone calls, emails, and WhatsApp communications professionally.
• Maintain CRM and customer databases.
• Coordinate with internal teams.
• Prepare daily and weekly reports.
• Assist during workshops, networking events, and launches.
• Represent the organization professionally at all times.

Required Skills

Essential

• Excellent spoken and written English, proficient in speaking Hindi and Gujarati.
• Strong interpersonal and communication skills
• Customer-first attitude
• Sales orientation
• Excellent organizational abilities
• Ability to multitask
• Professional appearance and etiquette
• Basic MS Office and Google Workspace.
• Basic knowledge & understanding of AI tools and ability to grasp new AI tools.

Key Performance Indicators (KPIs)

Coworking

• Membership conversions
• Occupancy levels
• Lead response time
• Customer satisfaction
• Renewal rate

Work Café

• Customer satisfaction
• Repeat customer rate
• Average order value (through upselling)
• Online reviews
• Customer feedback scores

Ideal Candidate Profile

We are looking for someone who is:

• Friendly, approachable, and confident.
• Highly organized and proactive.
• Comfortable speaking with entrepreneurs, professionals, and business owners.
• Able to handle multiple responsibilities without losing attention to detail.
• Sales-minded but customer-centric.
• Comfortable working in a fast-paced startup environment.
• Willing to take ownership beyond a conventional front desk role.

Compensation

• As per industry standards
• Performance incentives linked to sales and customer satisfaction
• Growth opportunities across multiple businesses
• Opportunity to work closely with founders and entrepreneurs
• Exposure to startup ecosystems, networking events, workshops, and business consulting