Service Coordinator

Brainstem Power Conversion
Chaukaghat, Varanasi
₹10,000 - ₹16,000 monthly*

Fixed

₹10,000 - ₹14,000

Average Incentives*

₹2,000

Earning Potential

₹16,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

35 applicants

35 applicants

Benefits include: Mobile Allowance

Benefits include: Mobile Allowance

Job Description

  • Service Coordinator – Job DescriptionCoordinate between company, customers, service engineers, OEMs and service partners for smooth service operations.
  • Handle and monitor all UPS & Battery service calls, breakdown complaints and preventive maintenance requirements.
  • Register service complaints, assign them to the concerned service engineer and ensure timely resolution and closure.
  • Follow up with service engineers for site visits, troubleshooting, spare parts/battery requirements and complaint status.
  • Coordinate with customers regarding service schedules, site visits, installation, commissioning, battery replacement and maintenance activities.
  • Maintain complete records of UPS & Battery installed base, warranty status, service history and AMC details.
  • Prepare and maintain daily/weekly/monthly MIS reports related to complaints, pending calls, resolved calls, engineer visits, AMC and other service activities.
  • Track open/pending complaints and regularly follow up with the concerned team until final closure.
  • Coordinate with OEMs and suppliers for technical support, spare parts, batteries and replacement materials whenever required.
  • Maintain proper documentation of Service Reports, Installation Reports, Warranty/AMC records, Complaint Closure Reports and Customer Feedback.
  • Ensure timely communication and escalation of critical or unresolved complaints to management.
  • Support the sales team by providing service history, installed base details, warranty/AMC status and customer service information whenever required.
  • Coordinate for AMC renewals, preventive maintenance visits and service schedules.
  • Maintain professional communication with customers and ensure a high level of customer satisfaction.
  • Perform other service-related coordination and reporting activities as assigned by management.
  • Key Skills RequiredGood communication and customer-handling skills.
  • Good knowledge of MS Excel, MS Word, Email and basic MIS reporting.
  • Ability to coordinate with multiple customers and service engineers simultaneously.
  • Good follow-up and problem-solving skills.
  • Basic understanding of Online UPS, Batteries, AMC and after-sales service will be preferred.
  • Experience in UPS, Battery, Electrical/Electronics or Power Backup industry will be an added advantage.
  • Ability to maintain proper records and work under pressure.

Job role

Work location
Work locationS-19/132-14 Varuna Apartment Colony, Varuna Bridge, PWD Office Campus, Near Luminous Service Center, Varanasi, Uttar Pradesh, 221002 Chaukaghat, Varanasi
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
EducationGraduate
Skills
SkillsVoice Process
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameBrainstem Power Conversion
Address
AddressS-19/132-14 Varuna Apartment Colony, Varuna Bridge, PWD Office Campus, Near Luminous Service Center, Varanasi, Uttar Pradesh, 221002 Chaukaghat, Varanasi
Job posted by Brainstem Power Conversion

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You can expect a minimum salary of 10,000 INR and can go up to 16,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Varanasi to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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