Relationship Manager - Retail

Relationship Manager - Retail

• • Meet or beat monthly and quarterly targets for home loan numbers and total loan value.
  • Drive related financial product sales, like Loan Against Property (LAP) or insurance cross-sell.
  • Grow local market share by finding new retail customers through field visits and calls. [1, 2, 3, 4]

• • Build strong ties with real estate builders, agents, and brokers to get regular referrals.
  • Manage relationships with Direct Selling Agents (DSAs) to increase loan applications.
  • Run local marketing events or site visits to find interested buyers. [1, 2, 3]

• • Contact and qualify inbound leads quickly.
  • Explain home loan options, interest rates, and eligibility rules clearly to clients.
  • Guide customers smoothly through the application process from start to finish. [1, 2, 3]

• • Collect correct financial documents and KYC papers from applicants.
  • Send complete files to the credit and risk team while keeping error rates low.
  • Follow internal bank rules and external legal lending standards. [1, 2, 3]

• • Update daily call logs and lead statuses in the CRM system.
  • Share regular progress reports with the branch or sales manager. [1]