IN_Senior Associate_Program / Engagement Manager_IT Function Transformation_Advisory_Noida

Job Description & Summary 

A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences. 

Responsibilities: 

• Responsible for overall project schedule & planning which includes developing and coordinating realistic project plan, including key milestones, success metrics, and drive progress to achieve project plan within time and budget constraints from concept to launch for US based customers 

• Manage end to end implementation project for any of the Marketing Cloud solution  

• Ability to lead a team of large pool of Technical Architects and Business/ Technical Consultants. 

• Professional demeanor, ability to interact with and lead diverse teams throughout & communicate with client partner, customer success managers, CXOs and Industry lead 

• Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Digital Marketing platform to fulfill those needs. 

*Mandatory skill sets  

• Engage with customers and conduct kick-offs to provide a clear perspective on Professional Services scope, approach, delivery model, and next steps.  

• Gain an in-depth understanding of the client’s Document Cloud objectives, business priorities, and underlying needs.  

• Work with the customer to capture and consolidate high-priority and long-term use cases to build an overarching roadmap.  

• Gather, document, and guide client business requirements, ensuring alignment with project scope and delivery outcomes.  

• Lead implementation project delivery, including scope definition, planning, execution, governance, and progress reporting.  

• Manage multiple client engagements / portfolio of engagements simultaneously across different stages of progression.  

• Manage customer expectations appropriately and keep projects on schedule and within scope.  

• Coordinate with technical consultants, client developers, third parties, onshore/offshore teams, and partners throughout the implementation process.  

• Lead sprint planning, project tracking, retrospectives, and resource coordination across customers and delivery cycles.  

• Identify customer pain points and ideate with clients on opportunities to improve Doc Cloud adoption across departments / functions.  

• Evaluate customer maturity and define next steps to help customers improve adoption and usage.  

• Work with customers to assess the value realized from their Document Cloud investment and discuss the same in periodic check-ins.  

• Build strong relationships and communicate effectively across the customer ecosystem, including business owners, IT, project teams, and senior stakeholders.  

• Act as an advocate for the customer internally at Adobe, working across Services, Support, Product, Sales, and Customer Success teams to resolve issues and drive outcomes.  

• Represent portfolio of projects in internal reviews and provide status updates, risks, achievements, and governance insights.  

• Be a vocal member of the team 

Preferred skill sets:

• 8–10 years of relevant work experience in Digital Transformation, Consulting, Project Management, or SaaS implementation roles.  

• Minimum 3 years of prior experience in a client-facing project, program, or consulting role.  

• Prior experience leading SaaS implementation projects and managing rollout/adoption of new solutions.  

• Strong ability to manage scope, schedule, risks, resources, and customer expectations within a project management framework.  

• Exceptional organizational, presentation, and communication skills — both verbal and written.  

• Excellent customer-facing skills with experience presenting to and achieving agreement from senior leaders, including Managers, Directors, VPs, CMOs, and CXOs.  

• Outstanding problem-solving and analytical skills, including the ability to identify issues, resolve them quickly, and know when to engage internal resources.  

• Ability to summarize and communicate effectively at the executive level.  

• Ability to multi-task and prioritize across multiple projects and customers at the same time.  

• Experience with Agile Scrum processes and project management systems such as Jira, Confluence, or equivalent tools.  

• Experience reviewing and elaborating business and technical requirements, and coaching client resources around requirements management.  

• Must be self-motivated, responsive, professional, and dedicated to customer success.  

• Possess an innovative, problem-solving, and solutions-oriented mindset.  

• Ability to successfully manage project teams and customers through ambiguity.  

• Strong knowledge of Microsoft Office suite for creating and communicating analysis, strategies, reports, and customer-facing presentations. 

*Years of experience required  

Minimum Experience : 

• Minimum 8 years of experience plus MBA is required for the role. Overall experience can vary between (8-16) Years 

Education Qualification 

• Work experience in IT & ITeS/Software product companies preferred 

• B.E/B.Tech + MBA