Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems.
Roles & Responsibilities:
Epic Analyst will provide primary support for their designated application/module.
Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.
Provide on-going system support and maintenance based on support roster
Respond in a timely manner to system issues and requests
Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.
Handle and deliver Service Request / Change Request / New Builds
Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs
Perform/support regular / periodic system patch, maintenance and verification.
Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization
Perform/support the work required to comply with audit and security requirements.
Require to overlap with client business or office hours
Comply with Compliance requirements as mandated by the project

Professional & Technical Skills:
- Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)
- Experience in troubleshooting and resolving application issues.


Additional Information:
- The candidate should have a minimum of 5 years of experience in EPIC Systems.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.