Manager -Health Process Trainer

Manager -Health Process Trainer

Job Summary

The Manager - Health Process Trainer is responsible for designing, delivering, and managing training programs for healthcare processes, ensuring employees possess the knowledge and skills required to meet operational, quality, compliance, and customer service objectives. The role involves training needs analysis, curriculum development, stakeholder management, performance coaching, and continuous improvement initiatives.

Key Responsibilities

Training Management

• Lead the end-to-end training function for healthcare operations processes.
• Develop and implement training strategies aligned with business goals.
• Manage new hire, refresher, upskilling, and cross-skilling programs.
• Ensure training programs meet operational and client requirements.

Content Development

• Design and update training materials, SOPs, process guides, assessments, and e-learning modules.
• Translate complex healthcare workflows into easy-to-understand training content.
• Maintain training documentation and version control.

Process & Compliance Training

• Deliver training on healthcare processes including:
  • Claims Processing
  • Provider Services
  • Member Services
  • Prior Authorization
  • Enrollment & Billing
  • Medical Coding (where applicable)
  • HIPAA and Healthcare Compliance
• Ensure adherence to regulatory and client-specific requirements.

Performance Improvement

• Analyze training effectiveness through assessments, quality scores, and operational KPIs.
• Identify knowledge gaps and implement targeted interventions.
• Partner with Quality and Operations teams to improve employee performance.

Stakeholder Management

• Collaborate with Operations, Quality, HR, and Client stakeholders.
• Provide regular updates on training metrics and effectiveness.
• Support business transitions and new process implementations.

Team Leadership

• Lead, mentor, and develop a team of trainers.
• Conduct trainer certifications and train-the-trainer sessions.
• Drive a culture of continuous learning and development.

Required Qualifications

• 6-10 years of experience in healthcare operations and training.
• Minimum 2-3 years of people management experience.
• Experience in US Healthcare processes preferred.
• Strong understanding of healthcare regulations and compliance standards.

Required Skills

Technical Skills

• US Healthcare domain knowledge.
• Training design and delivery.
• Learning Management Systems (LMS).
• Process documentation and SOP creation.
• MS Office Suite (Excel, PowerPoint, Word).

Behavioral Skills

• Strong communication and presentation skills.
• Coaching and mentoring abilities.
• Stakeholder management.
• Analytical and problem-solving skills.
• Project and change management capabilities.

Key Performance Indicators (KPIs)

• Training Completion Rate
• New Hire Production Readiness
• Post-Training Assessment Scores
• Quality & Accuracy Improvements
• Reduction in Process Errors
• Employee Productivity Metrics
• Stakeholder Satisfaction Scores

Preferred Certifications

• Certified Professional in Learning and Performance (CPLP)
• Lean Six Sigma Green Belt
• Healthcare Compliance Certification
• Instructional Design Certification

Our story

• At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

• Champion People – be empathetic and help create a place where everyone belongs.
• Grow with purpose – Be inspired by our higher calling of improving lives.
• Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their  recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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Experience Level

Senior Level