Delivery Lead Manager

Delivery Lead Manager

Skill required: Contract Services - Contract management
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is currently seeking a Delivery Operations Manager – Contract Services who is looking for an exciting and challenging career with Accenture – an employer that enables you to make a real difference. The Delivery Operations Manager will lead the end-to-end delivery of complex Contract Services engagements across multiple clients, categories, and geographies. This role is accountable for program delivery, operational excellence, governance, mobilization, transition, stakeholder management, capability development, and continuous improvement while ensuring compliance with client policies, applicable laws, and contractual obligations. The role will also partner with Sales, Business Transformation, Procurement, Legal and Client Account teams to support Go-to-Market (GTM) initiatives, solution development, sales pursuits, and business growth. The Delivery Operations Manager serves as the Contract Services Subject Matter Expert (SME), driving best practices, mentoring teams, and building a high-performing Contract Services organization. Depending on the size and complexity of the engagement, the Delivery Operations Manager may lead one or more strategic accounts and oversee multiple delivery teams
What are we looking for? What skills, qualifications and competencies required in this Role? • Law degree or equivalent professional qualification with a minimum of 14+ years of post-qualification experience in Commercial Contract Management, Procurement Contracting. • Extensive experience leading end-to-end delivery of high-complexity commercial contracting engagements across global organizations. • Experience in compliance management, operational governance, quality management, and business transformation initiatives. • Strong stakeholder management, executive communication, analytical, project management, and influencing skills. • Strong proficiency in Microsoft Outlook, Excel, PowerPoint, Access, Word, and Contract Lifecycle Management (CLM) tools. • Manage complex client escalations, influence senior stakeholders, and successfully drive engagements through execution. • Strong understanding of Generative AI (GenAI), Agentic AI, AI-enabled contracting solutions, and CLM platforms. • Experience with AI-assisted contract review, workflow automation, and digital contracting tools (e.g., Icertis, Ariba, Sirion, Ironclad, Conga, DocuSign CLM, SpotDraft, or equivalent). • Ability to drive AI adoption, process optimization, and digital transformation to improve delivery, productivity, and operational excellence.
Roles and Responsibilities: •• Lead the end-to-end delivery of high-complexity Contract Services engagements, ensuring achievement of SLAs, KPIs, quality, compliance, financial, and client satisfaction targets. • Act as the Program Lead for strategic engagements, driving governance, stakeholder management, issue resolution, and operational excellence. • Lead drafting, review, negotiation, execution, and lifecycle management of complex Technology, SaaS, Cloud, Professional Services, Consulting, Logistics, Marketing, Corporate, and Supplier agreements for different industries. • Own large-scale mobilization, transition, stabilization, and knowledge transfer activities for new and existing engagements. • Serve as the Contract Services SME, providing strategic guidance on contractual, commercial, operational, and risk matters while supporting complex client escalations. • Support Go-to-Market (GTM) initiatives, solutioning, pricing, staffing strategies, capability presentations, and sales pursuits to drive business growth. • Build, lead, coach, mentor, and develop high-performing Contract Services teams, including hiring support, workforce planning, succession planning, and capability development. • Develop and maintain Contract Services SOPs, playbooks, templates, negotiation guidance, and knowledge repositories to drive consistency and delivery excellence. • Drive process transformation, continuous improvement, automation, and operational excellence initiatives across the Contract Services function. • Partner with Business Transformation, Procurement, Legal, Technology, and Operations teams to implement scalable operating models and digital contracting solutions. • Establish governance, compliance, quality assurance, reporting, and performance management frameworks across engagements. • Capture contracting best practices, market insights, and industry trends to continuously enhance Contract Services capabilities. • Provide training, coaching, and knowledge-sharing sessions to Contract Services professionals and cross-functional stakeholders.