Datacentre Operations & IT Infra TPM | Cloud, Virtualization & ITIL

Datacentre Operations & IT Infra TPM | Cloud, Virtualization & ITIL

Job Summary
Synechron seeks a seasoned Datacentre Operations & IT Infrastructure Technical Project Manager (TPM) to lead end-to-end datacentre operations and complex IT infrastructure initiatives. This role combines robust hands-on expertise in data center management with strategic program management, governance, and cross-functional leadership. The TPM will oversee rack and stack, server hardware, virtualization, storage, network infrastructure, and datacentre modernization efforts while coordinating with internal teams, OEMs, vendors, and business stakeholders to ensure on-time delivery, reliability, and regulatory compliance.

Software Requirements

Required Skills (Essential)

• Deep knowledge of datacentre operations and IT infrastructure management, including rack & stack, cabling, power and cooling, asset tracking, and facilities monitoring

• Strong experience with Windows and Linux/Unix server administration; virtualization technologies (VMware, Hyper-V)

• Proficiency in server hardware lifecycle management and hardware maintenance planning

• Broad network infrastructure understanding (LAN/WAN, routing, switching, firewalls)

• Experience with storage, backup, disaster recovery, and business continuity planning

• ITIL-based service delivery experience (incident, change, problem, and service management)

• Strong vendor and stakeholder management capabilities; ability to manage cross-location teams

• Proven project management discipline with the ability to develop, maintain, and communicate project plans and roadmaps

• Ability to prepare and manage high-level estimates and assist with capacity planning

• Strong communication and documentation skills; ability to articulate complex technical concepts to non-technical stakeholders

Preferred Skills

• Experience with cloud platforms (Azure, AWS, or GCP) and hybrid cloud integrations

• IT certifications related to data centers, virtualization, cloud, or ITIL (e.g., VMware, ITIL, CISSP)

• Experience with automation and orchestration tools for data center operations

• Knowledge of security and compliance frameworks relevant to data center operations

Overall Responsibilities

• Lead end-to-end datacentre operations and IT infrastructure programs, including modernization, migration, upgrades, and decommissioning

• Define and manage IT infrastructure program plans, milestones, resource needs, and risk mitigation strategies

• Coordinate with internal teams, vendors, OEMs, and stakeholders to ensure alignment with business objectives and service levels

• Oversee the deployment and operation of Windows/Linux servers, storage, network equipment, virtualization, and backup/recovery solutions

• Enforce ITIL processes and ensure adherence to security, governance, and compliance standards

• Drive optimization of datacentre operations for efficiency, resilience, and cost effectiveness

• Develop and maintain architecture and operation documentation, runbooks, and change control procedures

• Monitor capacity, performance, and availability; implement improvements and preventive measures

• Facilitate cross-functional collaboration and provide mentorship to junior engineers and team members

Technical Skills (By Category)

Operations & Infrastructure Management

• Essential: Datacentre operations capabilities (rack/stack, cabling, power, cooling, asset management), server and virtualization management (VMware/Hyper-V), storage and backup, disaster recovery

• Preferred: Data center modernization, facilities management, and OEM coordination

Servers & OS

• Essential: Windows and Linux/Unix server administration

• Preferred: Shell scripting or automation familiarity

Networking

• Essential: Network infrastructure knowledge (LAN/WAN, routing, switching, firewall concepts)

• Preferred: Network security controls and segmentation practices

Storage & Data Management

• Essential: Storage planning, backup/recovery strategies, data protection basics

• Preferred: Data governance, data retention policies, DR planning specifics

Cloud Technologies

• Preferred: Cloud platform experience (Azure, AWS, or GCP) and hybrid cloud integration

• Essential: General understanding of cloud concepts and migration considerations

Virtualization & Containerization

• Essential: VMware virtualization (and/or Hyper-V)

• Preferred: Containerization and orchestration (Docker, Kubernetes)

Automation & Tools

• Essential: ITSM/ITIL-based workflows, incident/change/problem management tooling

• Preferred: Automation tooling for datacentre operations (e.g., Ansible, scripting for maintenance tasks)

Security & Compliance

• Essential: Knowledge of security and regulatory guidelines applicable to data centers

• Preferred: Industry-standard certifications and expertise in security controls for data centers

Development & Methodologies

• Essential: Project management principles; Agile/Scrum familiarity

• Preferred: PMP, ITIL certification, and familiarity with vendor contract management

Experience Requirements

• 8–15 years of experience in datacentre operations and IT infrastructure roles

• Proven track record delivering large-scale IT infrastructure programs and datacentre modernization

• Experience coordinating across multiple teams, vendors, and client environments

• Knowledge of bank/financial services or regulated industry environments is a plus

• Alternative pathways: extensive hands-on data center projects or relevant certifications

Day-to-Day Activities

• Plan, design, and oversee datacentre operations and IT infrastructure projects

• Lead cross-functional teams across locations; provide technical guidance

• Manage vendor relationships, quotes, and procurement activities

• Monitor, report, and mitigate risks; escalate issues as needed

• Review architectural and technical documents; contribute to estimates and roadmaps

• Facilitate change control, deployment planning, and go-live support

• Maintain runbooks, SOPs, and project documentation

• Mentor and develop junior staff; drive continuous improvement

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field

• Relevant certifications in virtualization, cloud platforms, ITIL, or data center management are advantageous

• Demonstrated commitment to ongoing professional development in IT infrastructure and datacentre management

Professional Competencies

• Strategic thinking and problem-solving for complex infrastructure programs

• Strong leadership, mentorship, and team-building abilities

• Clear communication and stakeholder management across technical and business audiences

• Adaptability to evolving technology landscapes and regulatory requirements

• Innovative mindset with a focus on scalable, secure, and efficient infrastructure

• Time management and prioritization in dynamic, high-stakes environments

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

Experience Level

Senior Level