Application Development & Support Specialist

Application Development & Support Specialist

Position Overview

The MDM Developer will be a key technical contributor responsible for developing, maintaining, and supporting our enterprise Master Data Management (MDM) platform across customer, supplier, contact, and item domains. This role requires strong hands-on technical skills in MDM development, SQL, and data integration, combined with the ability to work effectively in a collaborative environment with business users, vendors, and cross-functional teams.

Working under the guidance of the MDM Lead and Support Manager, this position will focus on writing high-quality code, implementing new features, resolving incidents, and ensuring platform stability through rigorous testing and adherence to organizational processes.

Key Responsibilities MDM Development & Enhancement

• Develop and implement new MDM capabilities and features
• Write high-quality, maintainable MDM code following best practices
• Implement data integration solutions to synchronize data across systems
• Configure and customize MDM platform components
• Develop and optimize complex SQL queries for data processing and analysis

Code Quality & Testing

• Write and maintain unit tests for all code changes
• Execute system integration testing (SIT) and support UAT activities
• Maintain and execute regression test cases to ensure platform stability
• Debug and troubleshoot code issues
• Refactor and optimize existing code for performance improvements
• Participate in code reviews and incorporate feedback

Incident Resolution & Support

• Triage and resolve data issues within established SLAs
• Investigate and fix defects reported by users
• Perform root cause analysis for recurring issues
• Support production incidents and provide timely resolutions
• Document issue resolutions and update knowledge base

Data Management & Migration

• Support data migration activities and bulk update operations
• Assist with onboarding new systems, organizations, and datasets
• Perform data profiling and analysis to identify data quality issues
• Execute data reconciliation across multiple systems
• Ensure data integrity throughout integration activities

Process Adherence & Documentation

• Follow organizational processes for requirements, development, testing, deployment, and support
• Participate in sprint planning and daily stand-ups
• Complete assigned user stories within sprint commitments
• Create and maintain technical documentation
• Document code changes and update release notes
• Adhere to change management and deployment procedures

Collaboration & Communication

• Work effectively with business users to understand requirements
• Collaborate with vendor resources and offshore teams
• Participate in requirements gathering sessions
• Communicate technical issues and solutions clearly
• Support demos and sprint reviews
• Work across cross-functional teams to deliver solutions

Security & Compliance

• Follow secure coding practices
• Address security vulnerabilities identified in code reviews
• Ensure SOX compliance for all code changes
• Participate in security testing activities
• Implement data protection and privacy controls

Required Qualifications Experience

• 8-10 years of hands-on experience in MDM development or related fields
• Proven track record of delivering high-quality code in production environments
• Experience working in Agile/Scrum development environments
• Demonstrated ability to work with business users and cross-functional teams

Technical Skills

• MDM Platform Experience: Hands-on experience developing with at least one MDM platform (e.g., Informatica MDM, SAP MDM, or similar)
• SQL Proficiency: Strong SQL skills for complex queries, data analysis, and optimization
• Data Integration: Experience developing data integration solutions and ETL processes
• Coding Skills: Proficiency in writing, debugging, and refactoring code
• Problem-Solving: Ability to troubleshoot and resolve complex data issues
• Testing: Experience with unit testing, integration testing, and regression testing

Software Development Discipline

• Understanding of the complete software development lifecycle
• Experience with requirements analysis and technical design
• Knowledge of CI/CD pipelines and automated deployment
• Familiarity with version control systems (e.g., Git)
• Understanding of change management processes
• Experience with post-production validation and support

Communication & Collaboration

• Good verbal and written communication skills
• Ability to work effectively in a team environment
• Comfortable working with business users, vendors, and vendor resources
• Ability to explain technical concepts to non-technical audiences
• Strong documentation skills

Preferred Qualifications

• Multi-domain MDM experience (customer, supplier, contact, item)
• Manufacturing industry experience
• Experience with ServiceNow for incident management
• Familiarity with data governance and data quality concepts
• Knowledge of information security best practices
• Experience with large-scale data migrations
• Certifications in MDM platforms or data management

Experience Level

Senior Level