Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : Vmware Virtualization Administration, Netapp Storage Area Network (SAN) Administration, Microsoft Azure IaaS
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
We are looking for a strong Azure Cloud / Infrastructure Lead (L8/L7) with deep hands-on expertise in cloud infrastructure design, deployment, and operations. The role focuses on building and managing Azure-based IaaS/PaaS environments, supporting enterprise workloads, and ensuring reliability, security, and cost efficiency.
The candidate is expected to act as a technical lead and SME, driving delivery excellence while working closely with architects, operations teams, and stakeholders.

Primary Skill (Must-Have)
Hosting and Cloud Infrastructure & Architecture (IaaS / PaaS)
Hands-on experience in Azure infrastructure deployment and management
Strong knowledge of IaaS/PaaS services and enterprise hosting models
Experience supporting cloud migration, workload onboarding, and stabilisation
Ability to implement scalable, resilient, and production-grade environments
Good understanding of Azure landing zones and standard architecture patterns

Secondary Skills
Compute & Storage
Azure VMs, VMSS, App Services, AKS (basic exposure)
Azure Storage (Blob, Disk, Files) and backup configuration
Experience in performance tuning and resource optimisation
Azure Networking
VNet, Subnets, NSG configuration and troubleshooting
VPN, ExpressRoute (working knowledge)
Load Balancers and basic traffic routing
Security
Azure AD (Entra ID), RBAC, MFA implementation
Defender for Cloud basics and security monitoring
Understanding of security best practices and compliance
Cost Optimisation (FinOps)
Azure cost monitoring and reporting
Resource right-sizing and optimisation
Basic knowledge of reservations and savings plans

Key Responsibilities
Deploy, configure, and manage Azure infrastructure services (IaaS/PaaS)
Support cloud migration, transformation, and steady-state operations
Troubleshoot and resolve infrastructure and platform issues
Implement security, compliance, and governance controls
Monitor and improve performance, availability, and reliability
Execute cost optimisation actions and track cloud spend
Automate routine activities using IaC / scripting
Collaborate with architecture and application teams for solution deployment
Contribute to documentation, audits, and process improvements (relevant to your environment)

Leadership & Functional Skills (L8/L7 Focus)
Strong technical ownership and accountability
Ability to lead small teams / modules / shifts
Good stakeholder communication and coordination skills
Ability to work in a governance-driven, SLA-based environment
Problem-solving mindset with operational focus

Experience & Qualification
10–14 years of experience
Minimum 3–5 years of hands-on Azure experience
Experience in production support / cloud operations / infra delivery
Bachelor s degree in Engineering / IT or equivalent is preferred

Certifications (Preferred)
Azure Administrator (AZ-104) – Strongly preferred
Azure Solutions Architect (AZ-305) – Good to have
Azure Security / Networking certifications – Added advantage
ITIL Foundation (for operations roles)

Key Success Metrics
SLA adherence and incident resolution efficiency
Infrastructure uptime and service reliability
Successful workload deployments / migrations
Cost optimization improvements
Audit and compliance readiness