Customer Assistance Manager-Recovery-Business Loans-Hardship Assistance Unit
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Assistance Manager-Recovery-Business Loans-Hardship Assistance Unit
- Manage customer assistance activities focused on recovery of business loans. - Handle hardship assistance cases within the business loans portfolio. - Coordinate with customers to provide support and manage loan recovery processes. - Work closely with internal teams to ensure effective resolution of loan hardship cases. - Responsible for maintaining customer relationships during recovery and hardship assistance. - Requires strong communication and negotiation skills. - Role involves understanding financial products related to business loans. - Focus on mitigating risks associated with loan defaults through customer engagement. - Likely involves managing sensitive customer information and ensuring compliance. - Requires ability to work in a dynamic financial services environment.Job role
Job requirements
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