Senior Engineer - IT Product Support

Senior Engineer - IT Product Support

Company:

Marsh

Description:

Role & Responsibilities:

Support the design, implementation, and ongoing support of the platform.

Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.

Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.

Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).

Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.

Actively identify and implement process improvements within the FinancialForce (Certinia) platform.

Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements.

Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.

Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.

Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.

Creating and maintaining reports and dashboards customizations.

Skill Set

Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis.

Salesforce Admin and Platform App Builder Certifications required.

Ability to apply best business practices for Salesforce/FinancialForce configuration changes.

Experience working independently and collaboratively as part of a team.

5-7+ years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools.

Strong proficiency in configuration setup.Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder.

Adept at resolving issues and thoroughly documenting necessary requirements.

Strong problem-solving skills with the ability to provide optimal solutions.

Excellent verbal and written communication skills.

Additional Info

Salesforce Admin Certifications is mandatory

Experience working in Agile methodology, applying Agile principles and practices.

SQL scripting or similar scripting capabilities.

Experience debugging Flows

Prioritizing user satisfaction by understanding their needs, providing solutions that enhance their experience, and offering ongoing support.

Ability to analyze data and business processes to provide insights and recommendations for improvement.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Senior Level