Travel Agent / Consultant

Job Description – Travel & Tourism Customer Service ExecutiveCompany: TrustBox Global Solution Private Limited

Location: Ahmedabad

Department: Customer Service / Travel & Tourism

Employment Type: Full-Time

Job SummaryWe are looking for an enthusiastic and customer-focused Travel & Tourism Customer Service Executive to handle customer queries related to travel, holidays, bookings, and tourism services. The candidate will assist customers professionally and ensure a smooth customer experience.

• Key ResponsibilitiesHandle inbound customer calls and resolve travel-related queries.
• Assist customers with flight, hotel, holiday package, and booking-related information.
• Provide accurate information regarding travel schedules, services, policies, and booking status.
• Handle customer complaints and provide appropriate solutions.
• Coordinate with internal teams and travel partners when required.
• Maintain customer details and call records in CRM.
• Follow up with customers regarding bookings, requests, and service issues.
• Ensure high-quality customer service and customer satisfaction.
• Follow company policies, processes, and quality standards.
• EligibilityEducation: 12th Pass / Graduate
• Experience: Freshers and experienced candidates can apply.
• Good communication and interpersonal skills.
• Basic computer knowledge.
• Customer-service-oriented attitude.
• Knowledge of travel and tourism will be an added advantage.
• Ability to work in rotational shifts, if required.
• Skills RequiredGood verbal communication
• Customer handling skills
• Problem-solving ability
• Basic MS Office and computer knowledge
• Good listening skills
• Positive attitude and patience
• Ability to work under pressure
• What We OfferCompetitive salary
• Incentives as per company/process policy
• Training and development opportunities
• Career growth opportunities
• Professional and supportive work environment