Housekeeping Manager

JOB DESCRIPTION – HOUSEKEEPING MANAGER

Position: Housekeeping Manager

Department: Housekeeping

Reports To: General Manager / Executive Management

Job Summary

The Housekeeping Manager will be responsible for the overall management and smooth operation of the Housekeeping Department, ensuring high standards of cleanliness, hygiene, presentation, guest satisfaction, and departmental efficiency throughout the hotel.

Key Responsibilities

• Manage and supervise the complete Housekeeping Department, including rooms, public areas, back-of-house areas, and other assigned areas.
• Ensure all guest rooms and public areas are cleaned and maintained as per hotel standards.
• Plan and monitor daily housekeeping operations, staff allocation, and duty rosters.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
• Coordinate with Front Office regarding room status, room readiness, check-ins, check-outs, and special guest requirements.
• Coordinate with Maintenance/Engineering for repair and maintenance issues.
• Monitor housekeeping supplies, linen, uniforms, amenities, and inventory.
• Ensure proper control and accountability of housekeeping materials and equipment.
• Maintain high standards of hygiene, sanitation, and safety in all areas.
• Train, guide, and motivate housekeeping staff to improve performance and service standards.
• Monitor staff attendance, grooming, discipline, productivity, and performance.
• Handle guest complaints related to housekeeping and ensure prompt resolution.
• Ensure proper handling and recording of Lost & Found items as per hotel policy.
• Prepare and maintain housekeeping reports, checklists, inspection reports, and departmental records.
• Control departmental expenses and minimize wastage.
• Ensure compliance with hotel policies, SOPs, and safety procedures.
• Conduct regular briefings and communicate daily operational requirements to the team.
• Coordinate with other departments for smooth hotel operations.
• Perform any other duties assigned by the Management.

Required Skills & Qualifications

• Minimum 3–5 years of experience in a Housekeeping supervisory or managerial role in a hotel.
• Strong knowledge of hotel housekeeping operations and standards.
• Good leadership, communication, and team-management skills.
• Knowledge of room inspection, linen management, inventory control, and housekeeping procedures.
• Ability to handle pressure and manage multiple tasks efficiently.
• Good knowledge of hygiene, sanitation, and safety standards.
• Professional attitude with strong attention to detail.

Location: Bengaluru

Employment Type: Full-time