Key Account Manager

Job Position: Key Accounts Manager

Job Location: South End Street, Basavanagudi, Nagasandra Circle, Bangalore Language: Fluent English & Kannada (Mandatory)

Experience: 3+ Years Job Type: Full time Job role: Field sales Gender: Male only

Job Roles & Responsibilities:

Client Relationship Management:

o  Exclusively manage relationships: Be the dedicated point of contact for architects and interior designers, understanding their unique requirements and building lasting relationships.

o  Personalized solutions: Tailor our metal designs to meet the specific needs and preferences of each client, ensuring a bespoke and memorable experience.

o  Effective communication: Ensure seamless communication between clients and internal teams, facilitating a smooth collaboration process.

·Account Planning and Strategy:

o  Strategic account plans: Develop and execute comprehensive account plans aligned with the overall company objectives, maximizing revenue from existing accounts.

o  Upselling and cross-selling: Identify opportunities to introduce new products or services, enhancing the value proposition for clients.

o  Market feedback and integration: Provide insights from client interactions to the sales and design teams for continuous product improvement and development.

·Client Engagement and Communication:

o  Proactive engagement: Regularly reach out to clients to understand evolving needs, preferences, and potential challenges.

o  Timely updates: Provide clear and timely communication on product updates, new offerings, and industry trends, ensuring clients are well-informed.

o  Feedback sessions: Conduct periodic reviews with clients to gather feedback, address concerns, and strengthen the partnership.

Collaboration with Sales and Design Teams:

o  Seamless coordination: Collaborate closely with the sales and design teams to ensure client requirements are met efficiently and designs exceed expectations.

o  Achieving sales targets: Work collaboratively towards achieving sales targets and overall revenue growth through effective account management.

·        Experience & Education:

o  2+ years of experience in client relationship management, preferably in luxury and premium segments.

o  Bachelor's degree in a relevant field; additional certifications are a plus.

Technical Competencies:

o  Proficiency in data-driven decision-making and analysis.

o  Familiarity with CRM systems and tools.

Other Competencies/Attributes:

o  Excellent communication and interpersonal skills.

o  Proven ability to navigate and influence client decision-making processes.

o  Goal-driven with a proactive attitude.

o  Meticulous attention to detail and a focus on client satisfaction.