Infra Tech Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft 365 Copilot Configuration and Roll Out
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education


Job Summary
We are seeking a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Digital Workplace Platforms. The ideal candidate should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. This role requires the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Endpoint management processes, driving the next generation of enterprise automation and intelligence.
The Infra Engineering Digital Workplace Migration Engineer is responsible for governance, implementation and migration to various digital workplace platforms, while developing cognitive workplace solutions that impact end users. The Engineer will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and migration approaches solutions that enable seamless end user experience.
Key Responsibilities
Expected to be a Subject Matter Expert with deep knowledge and experience
While the business situation / problem is given – you will have responsibility to visualize innovative solutions leveraging GenAI & Agentic architecture and the best of available technologies from Microsoft, Google, Omnissa & AWS and other providers.
Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows
Should have influencing and advisory skills
Responsible for team decisions
Engage with multiple teams and contribute on key decisions
Expected to provide solutions to problems that apply across multiple teams
Facilitate workshops and discussions to gather requirements and feedback from stakeholders
Mentor junior professionals and assist in their development and understanding of application processes
Required Qualifications
Ability to bridge technical AI concepts with business goals, ensuring timely delivery and stakeholder alignment.
Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) – demonstrated through project implementations
Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing)
Designing Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content
Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects
Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP
Experience in automation leveraging Devops pipelines and manage CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions
Experience in Agile methodologies and worked with tools like Jira, Confluence, Azure DeOps etc
Ability to improve the Digital Experience scores for business

Must Have Skills:
Experienced in implementation & migration digital workplace platforms (Cloud, Hybrid & On-prem) that are Microsoft 365 Cloud & Google Workspace,
Should be able to develop scalable & complex migration approaches
Experience with Enterprise Voice migrations like Teams EV, Zoom etc
Good programming skills and technologies, including PowerShell, Python, Bash, and scripting for automation.
Experience in REST APIs and Graph APIs for platform integration JSON/YAML for configuration management and automation tools used with M365, Workspace ONE, Intune, Ivanti, Citrix, and related digital workplace platforms.
Experience in endpoint applications lifecycle management
Ability to analyze business requirements and translate them into technical specifications.
Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem
Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
Should be capable of leading a workshop to establish migrations methodologies and approaches
Excellent communication and stakeholder management skills.

Certifications (Required / Preferred)
Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/MS-102)
Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Quest / Sharegate product certifications (if available)
Associate Google Workspace Administrator
Azure DevOps

Additional Information: -
The candidate should have minimum 10+ years of experience in services with M365, Google Suite & AWS.
Resource needs to be AI Ready.