Quality Team Leader -Sales Order Management

Quality Team Leader -Sales Order Management

Quality Team Manager is responsible for driving a Quality-First Culture across the SOM function. This role leads a team responsible for the review, validation, and continuous improvement of processes, ensuring accuracy, compliance, data integrity, and timely resolution of defects. The role requires strong analytical thinking, stake-holder partnership, process excellence, and the ability to mentor and uplift team capability.

Key Responsibilities:

1.Quality Review & Assurance

• Lead daily/weekly quality checks for Customer Admin Activity, Cases, Compliance Tickets, and entitlement activities.
• Review flagged errors from the Business Rules Engine and ensure timely investigation and resolution.
• Prioritizes and sponsors large-scale improvement & automation initiatives
• Leads governance forums, collaborator alignment, and decision-making
• Ensure adherence to SOPs, documentation standards, and quality benchmarks.
• Owns quality metrics, reporting, and leadership dashboards

2. Leadership & Coaching

• Lead and mentor a team of Quality Specialists.
• Set clear goals, review performance, and drive accountability.
• Provide continuous feedback, training, and support to uplift technical and process capability.
• Develop a culture of open communication, continuous learning, and speak-up.
• Drives shift from reactive → predictive quality using data analytics.

3. Process Perfection & Improvement

• Identify recurring defects, root causes, and systemic issues.
• Partner with Operations Leads, Engineering and SMEs to eliminate waste and reduce rework.
• Support planning of BRE release cycles, Timely completion of tasks like Creation of Business Requirement Document, build, testing, and rollout of new rules, workflows, and automation opportunities.
• Maintain documentation, SOP updates, and control mechanisms.

 4. Customer & Governance Management

• Publish weekly/monthly quality dashboards and insights.
• Drive governance conversations with Senior Leaders and Stakeholders.
• Represent the Quality function in workflow calibration sessions, audits, and cross-team reviews.

 
5. Metrics Ownership

• Own and drive Quality metrics including:Error-rate (Input & Output Quality)Rework %Compliance adherenceSLA/turnaround time metrics related to quality failures
• Ensure that quality outcomes directly support revenue enablement and customer experience.

 

Required Skills & Experience

Technical & Functional

• Experience in Sales Order Management, Commercial Operations, Finance.
• Strong understanding of CAA, Cases, compliance workflows, and entitlement processes.
• Ability to read and interpret sophisticated orders

Leadership & Behavioral

• Proven record to lead and empower the team.
• Strong communication, mentor, and feedback skills.
• High attention to detail and structured problem-solving.
• Ability to influence without authority and collaborate across teams.
• Calm under pressure; able to priorities and make balanced decisions.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in Business, Finance, Engineering, or related field.
• Quality certifications (Lean Six Sigma Green Belt) preferred.
• Experience in global matrix organizations.
• Experience with QA tools, Python, SQL, dashboards; exposure to rule engines or QA automation is a plus

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level

Senior Level