Sales Operations Associate

Sales Operations Associate

Skill required: Order Management - Order Management
Designation: Sales Operations Associate
Qualifications:Any Graduation
Years of Experience:2 to 8 Yrs
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Order Management
What are we looking for? Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications: Strong attention to detail and accuracy in data entry Excellent communication and interpersonal skills to interact with customers and internal teams Proficiency in CRM and ERP systems Understanding of basic supply chain logistics and order fulfillment processes Ability to prioritize tasks and manage multiple orders simultaneously Problem-solving skills to address customer concerns and resolve order issues Proficient in Microsoft Office applications, particularly Excel Relevant Experience: Previous experience in a customer service or sales support role, ideally within an order management function Knowledge of inventory management and order fulfillment processes - Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills
Roles and Responsibilities: A Sales Order Management Specialist is responsible for accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues. Key Responsibilities: Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details. Enter orders into the company s CRM or ERP system, ensuring proper data entry and adherence to company policies. Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed. Order Tracking and Communication: Monitor order status throughout the fulfillment process, updating customers on delivery timelines and any changes. Communicate with warehouse and shipping teams to ensure timely order processing and dispatch. Respond to customer inquiries regarding order status, tracking information, and potential delays. Issue Resolution: Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors. Coordinate with relevant departments to address customer concerns and find solutions. Reporting and Analysis: Generate reports on order metrics like sales trends, delivery times, and backorder rates. Analyze data to identify areas for improvement and propose process optimization strategies. Compliance and Documentation: Ensure all order documentation is accurate and compliant with company policies and regulations. Maintain detailed order records and logs in the CRM system.