CRM Manager – Customer Relationship & Retention

Vedicfolks (Folksco Group) has served devotees across India, the US, UK, Singapore and the Gulf for over a decade — homams, pujas, temple services, Vedic remedies and spiritual programs. We are hiring a CRM Manager in Chennai to own our customer relationship and repeat-revenue function.

Success in 90 days looks like: our devotee database is clean and active, every enquiry and existing customer is followed up on time, and repeat bookings grow month on month.

What you will do

• Lead the CRM and devotee relations team - allocate leads, review call quality, coach the executives daily
• Own monthly revenue from repeat customers, renewals and appropriate cross-sell
• Build long-term relationships with high-value and overseas devotees, and handle those accounts personally
• Plan and run festival and seasonal outreach across WhatsApp, phone and email
• Keep every interaction and full customer history updated in the CRM
• Resolve escalations and protect devotee satisfaction
• Report daily and weekly numbers — pipeline, conversions, follow-up completion
• Build SOPs so the process runs the same way whether or not you are in the room

You will be measured on: monthly revenue, repeat-customer revenue, lead-to-sale conversion, follow-up completion and CRM data accuracy.

Who we are looking for

• 5–10 years in CRM, customer success, relationship management, inside sales or retention sales
• At least 2 years leading a team
• Confident on CRM software and Excel or Google Sheets
• Clear spoken and written English — many of our devotees are overseas
• Experience in spiritual services, wellness, healthcare, hospitality, education, astrology or any premium repeat-customer business is an advantage

What we value: integrity, ownership, empathy, discipline and a bias for following through.