Customer Relationship Officer

Roles and Responsibilities:

·        Manage every aspect related to Patients right from the patients' entry into the clinic, to their exit.

·        Interact and Counsel with Patients.

·        Handle Patients' grievances/complaints/issues, and escalate it through the right channel, whenever needed.

·        Responsible for Patients conversations and Targets

·        Should support daily operations of the clinic

·        Attending to patients queries

·        Should provide vital information requested by patient from time to time

·        Follow up for payments from patients and act as one point of contact to the patients

·        Should coordinate with Doctors / Patients

·        Create, maintain, & update Patients database on a regular basis.

·        Should also ensure that complaints on services of the clinics and handled promptly and appropriately.

·        Efficient management of the Front Desk.

·        Multitask to ensure smooth clinic functioning.

·        Maintain the desired hygiene & cleanliness standards of the clinic, and ensure the overall upkeep of the clinic

·        Should work individually, prioritize the urgency of multiple requests.

·        Complete authority to control indent requirement of the Department.