Service Desk Lead
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Service Desk Lead
Lead the AMS Service Desk team, ensuring efficient incident management, request fulfillment, and adherence to SLAs across applications. Oversee prioritization, escalation handling, and coordination with technical teams for issue resolution and enhancements. Drive continuous improvement through performance monitoring, root cause analysis, and implementation of best practices for service stability.
Experience Level
Senior LevelJob role
Job requirements
About company
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