IN-Technical Consultant - Cloud

Scope:  

The Technical Consultant will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership.  

Our current technical environment:  

You will lead the technical response team for our global SaaS platform. When our logistics, inventory, or tracking modules encounter friction, you are the primary driver of restoration. You will manage the intersection of high-availability cloud infrastructure and the real-world physical demands of global commerce.  

What you’ll do:  

• Strong analytical and problem-solving abilities.  

• Excellent communication and collaboration skills.  

• In-depth knowledge of cloud computing platforms and services  

• Analyze reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implement monitoring solutions.  

• Data Network Management Systems monitoring, management and reporting  

• Provide daily status reports and ticket updates  

• Level 1 and 2 support analysis, resolution, and escalation of contact center incidents  

What we are looking for:  

• Previous experience in a customer support role  

• Track your own work daily and compare it to benchmarks  

• Strong phone and verbal communication skills   

• Excellent listener  

• Adaptable to different personality types  

• Familiarity with CRM technology  

• Customer focus  

• Ability to multi-task  

• Set priorities   

• Excellent time management skills  

• Degree