Customer Support Executive

Customer Support Executive

Job Summary We are looking for a customer-focused and responsible Customer Support Executive to handle customer queries, provide timely assistance, and ensure a smooth customer experience. The candidate will communicate with customers through calls and other channels, understand their concerns, and coordinate with the concerned team to resolve issues.

• Key ResponsibilitiesHandle incoming customer calls and respond to queries professionally.
• Understand customer concerns and provide appropriate information and assistance.
• Resolve customer issues or coordinate with the concerned department for resolution.
• Follow up with customers until their issues are successfully resolved.
• Maintain accurate records of customer queries, complaints, and resolutions.
• Provide product/service-related information to customers.
• Handle customer feedback and ensure a positive customer experience.
• Coordinate with internal teams for timely resolution of customer concerns.
• Meet customer support and service quality standards.

Key Responsibilities

• RequirementsGood communication and customer-handling skills.
• Fluency in English or Spanish is required.
• Polite, patient, and professional attitude.
• Basic computer knowledge and data-entry skills.
• Ability to handle multiple customer queries efficiently.
• Strong listening and problem-solving skills.
• Salary: Competitive salary — discussed during the interview.
• Language: English or Spanish.
• Contact Details : 8357971036 Call or Whatsapp