Program Manager – Business Operations

Role Overview:

We're looking for a sharp, proactive, and highly organized Program/ Project Manager - Business Operations to drive day-to-day execution across our business teams. You'll act as the connective tissue between senior leadership and various departments — making sure priorities are clear, action items don't fall through the cracks, and teams stay aligned and moving.

This is a coordination and execution role, not a technical or site-based project management role. Think of it as part operations manager, part chief-of-staff, part internal project driver

Key Responsibilities

• Act as the main point of contact and coordinator across multiple business units and teams.
• Partner closely with business leaders to align on priorities, track deadlines, and manage expectations.
• Follow up with teams to ensure action items from leadership meetings are actually completed — not just logged.
• Help oversee daily operations and ensure teams are following established SOPs.
• Identify day-to-day operational bottlenecks and suggest practical process improvements.
• Monitor team members across departments in a dotted-line coordination capacity.
• Track timelines across ongoing initiatives and step in to unblock delayed or stuck tasks.
• Quickly understand different business contexts and write clear, professional emails and updates for varied audiences.
• Distill complex, cross-team updates into concise, leadership-ready summaries.
• Take on new and unexpected responsibilities as the business scales.

Key Requirements :

Experience:

• 3–6 years in project management, business operations, program management, or a similar cross-functional coordination role — in a corporate/business setting (startups, IT, consulting, services, D2C, agencies, etc.). Construction, interiors, or site-based PM experience is not a match for this role.
• Communication: Excellent written and spoken English, with the ability to shift tone naturally between peer-level messages and senior leadership updates.
• Relationship Building: Skilled at following up firmly but diplomatically — even with people who don't report to you.
• Work Ethic: High attention to detail and a genuine "get it done" mindset. Nothing slips through the cracks on your watch.
• Problem-Solving: Comfortable juggling multiple threads at once and adapting quickly as priorities shift.
• Tools: Proficient with MS Office / Google Workspace (Docs, Sheets, Slides/Presentations, Email).
• Discretion: Trusted to handle confidential business information with complete professionalism.