Technology Architect

Technology Architect

Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Infor LN for Discrete Manufacturing
Good to have skills : Infor Birst, MongoDB
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment.
The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes.

Roles & Responsibilities:
Provide L2/L3 support for Infor SyteLine ERP
Resolve production incidents, functional issues, and system errors
Handle service requests and data corrections
Perform root cause analysis (RCA) for recurring issues
Support minor enhancements and configuration changes
Monitor interfaces, batch jobs, and system integrations
Support release deployments and testing
Work with business users and technical teams for issue resolution
Ensure SLA adherence for ticket resolution

Professional & Technical Skills:
Required Skills
ERP Expertise
Strong experience in Infor SyteLine / CloudSuite Industrial including:
Manufacturing module
Inventory Management
Order Management
Procurement
MRP / Production Planning
Shop Floor Control

Technical Knowledge
Working knowledge of:
Infor Mongoose framework
SQL Server / SQL queries
SyteLine forms and configurations
ERP integrations (API / EDI / middleware)
Reporting tools (SSRS or similar)
AMS / Production Support Experience
Experience in:
Incident management
Service request handling
Production issue troubleshooting
Root cause analysis
SLA-based support environments

Tools Exposure
Experience with one or more:
ServiceNow / ITSM tools
Azure DevOps / Jira
SQL tools
Monitoring tools

Additional Information:
- A 15 years full time education is required.
Total Experience 6 – 10 years
SyteLine Experience Minimum 4 years
ERP AMS Support Minimum 3 years
Industry Manufacturing / Distribution preferred
Good To have below:
Skill Mandatory Experience
Infor SyteLine Yes 4+ years
Manufacturing ERP Yes 4+ years
SQL Yes 3+ years
AMS Support Yes 3+ years
Mongoose Preferred 2+ years

Soft Skills
Strong troubleshooting ability
Good communication with business users
Experience working in offshore support models
Ability to handle multiple tickets simultaneously