CRM Executive

We are hiring a CRM Executive to manage and optimize ( Jewellery Field). The role focuses on maintaining accurate customer data, managing leads and opportunities, supporting sales and customer support teams, and ensuring smooth CRM workflows. The ideal candidate will have hands-on experience with CRM tools, data management, reporting, and customer engagement processes.

Key Responsibilities 

• Manage CRM system operations, including data entry, updates, and maintenance

• Handle customer data management, database accuracy, and data validation

• Track leads, opportunities, and sales pipeline through CRM tools

• Support sales team and customer support team with CRM coordination

• Monitor customer interactions, follow-ups, and lifecycle management

• Generate CRM reports, MIS, dashboards, and performance analytics

• Ensure proper CRM workflow, automation, and process adherence

• Coordinate with marketing for lead allocation, campaign tracking, and conversions

• Handle customer queries, escalation tracking, and resolution follow-ups

• Maintain data confidentiality and compliance with company policies

Key Skills

• Customer Relationship Management (CRM)

• CRM Operations & Administration

• Lead Management & Sales Pipeline Tracking

• Customer Data Management & Data Accuracy

• CRM Tools

• MIS Reporting & Dashboard Management

• Customer Engagement & Retention

• Sales Coordination & Support

• Process Management & Workflow Optimization

• Excel & Data Analysis

Qualification

• Graduation in any field

• 0–2 Years of experience as a CRM Executive

• Hands-on experience with CRM software/tools

• Strong analytical, coordination, and communication skills

• High attention to detail and data accuracy

• Ability to multitask in a fast-paced, deadline-driven environment

Immediate joiner or short notice period preferred

Interested Candidate share your Resume at hr.chordiajewels@gmail.com