Hotel / General Manager

Job Title: General Manager – Hotel & Banquets (Weddings & Events)

Reports To: Mr. Vicky Choudhary

Location: Vande Mataram road, Jaipur

Employment Type: Full-Time

Position SummaryThe General Manager will hold end-to-end operational and P&L responsibility for the property, with a strong focus on wedding and event business. The role requires a hands-on leader who can manage guest experience, staff, F&B, facilities, and revenue simultaneously — someone equally comfortable walking the kitchen floor, closing a booking, and reviewing a P&L.

Key Responsibility Areas

1. Bookings & Events Management

• Own the entire event sales funnel — enquiry to contract to execution — for weddings, receptions, corporate events, and social functions
• Manage banquet calendar, block dates, avoid double-booking, and optimize venue utilization across peak/off-season
• Coordinate with clients/wedding planners on menus, décor vendors, timelines, and day-of execution
• Negotiate packages, rates, and terms; ensure advance/payment schedules are followed
• Personally oversee execution of high-value or high-profile events

2. Property & Front Office Management

• Oversee room inventory, check-in/check-out, guest services, and occupancy optimization
• Ensure preventive maintenance, AMC schedules, and property upkeep (electrical, plumbing, banquet infrastructure, landscaping, generators/power backup)
• Manage vendor contracts for repairs, equipment, and outsourced services
• Ensure licensing and statutory compliance (fire safety, liquor license, FSSAI, local municipal/tourism department approvals)

3. Kitchen & F&B Operations

• Oversee menu planning for banquets/weddings in coordination with Executive Chef
• Monitor food cost, portion control, wastage, and quality/hygiene standards (FSSAI compliance)
• Approve banquet menus, tasting sessions, and special dietary requirements
• Ensure kitchen staffing and prep schedules align with event calendar, especially peak wedding season

4. Housekeeping

• Ensure room and banquet hall readiness, turnaround time between events, and cleanliness standards
• Manage linen, laundry, and inventory of housekeeping consumables
• Set and audit SOPs for pre-event and post-event turnaround

5. HR & Staff Management

• Recruit, train, and manage department heads (Chef, Housekeeping Supervisor, Banquet Manager, Front Office Manager)
• Handle staffing scale-up for peak wedding season (banquet captains, waitstaff, security, valet — often outsourced/on-call)
• Conduct performance reviews, attendance/payroll coordination, and grievance redressal
• Build SOPs, duty rosters, and training modules for consistent service delivery

6. Marketing & Sales

• Drive property visibility for weddings/events via digital marketing (Instagram, wedding portals like WedMeGood/ShaadiSaga, Google My Business)
• Build relationships with wedding planners, decorators, photographers, and travel agents for referral business
• Plan promotional offers for off-season occupancy
• Track lead conversion, source of bookings, and competitor pricing

7. Finance & Administration

• Prepare and manage budgets, monitor revenue vs. cost per event, and control departmental expenses
• Review daily/weekly/monthly MIS — occupancy, banquet revenue, F&B cost %, ADR (average daily rate)
• Oversee vendor payments, petty cash, and coordinate with accounts/finance team
• Ensure GST compliance on billing and coordinate with the finance/CA team for statutory filings

8. Guest Experience & Quality Control

• Personally handle escalations and VIP/high-value client relationships
• Conduct regular property walk-throughs and service audits
• Collect and act on guest/client feedback to continuously improve service standards

9. Other Scope (As Required)

• Liaise with local authorities, police, and administration for large events/security clearances
• Coordinate with external vendors — decorators, DJs, photographers, valet, security agencies
• Crisis management (weather contingencies, power backup, medical emergencies during events)
• Any other operational responsibility as the business requires
• Key Performance Indicators (KPIs)Banquet/event occupancy & revenue growth
• Guest satisfaction scores / repeat & referral bookings
• F&B cost % and wastage control
• Staff attrition and training completion rates
• On-time, error-free event execution rate
• Required Qualifications & ExperienceBachelor's/Master's in Hotel Management or related field
• 8–12+ years in hospitality, with minimum 3–4 years in a GM/senior operations role at a wedding/banquet-focused property
• Proven track record in managing high-volume event operations
• Strong working knowledge of F&B, housekeeping, and front office operations
• Experience handling licensing/compliance for hospitality establishments
• Key SkillsStrong leadership and cross-functional team management
• Sales and negotiation skills for high-ticket event bookings
• Financial acumen — budgeting, P&L management, cost control
• Crisis management and problem-solving under pressure
• Vendor management and relationship-building
• Proficiency with booking/PMS software and basic MIS/Excel reporting