HR Manager

Manager – Operations & People Management | JwellogPrimary Responsibility:

To manage day-to-day operations, monitor team performance and data, coordinate with associated managers, and oversee recruitment and workforce requirements across Sales, Marketing, and Technology.

Key Responsibilities:

• Daily Operations Management: Monitor daily activities and operational reports.
• Ensure all teams are following defined processes and timelines.
• Track pending tasks, follow-ups, deliverables, and escalations.
• Maintain daily MIS and performance data.
• Associated Manager Management: Coordinate with all assigned/associated managers.
• Review their daily reports and team performance.
• Ensure managers are accountable for their respective departments.
• Identify operational gaps and drive corrective actions.
• Data & Performance Management: Maintain accurate daily operational data.
• Track KPIs, targets, productivity, attendance, recruitment, and performance.
• Prepare daily/weekly/monthly management reports.
• Use data to identify underperformance and improvement opportunities.
• Recruitment – Sales, Marketing & Technology: Identify manpower requirements with department managers.
• Coordinate recruitment requirements and hiring pipelines.
• Screen and coordinate candidates for relevant positions.
• Maintain recruitment status and joining data.
• Ensure required positions are closed within the defined timeline.
• Team Coordination: Coordinate between Sales, Marketing, Technology, HR, and Management.
• Ensure information flows properly between departments.
• Escalate critical issues to senior management.
• Follow up until issues are resolved.
• Process & Accountability: Establish and maintain reporting systems.
• Ensure managers submit reports on time.
• Monitor adherence to company SOPs.
• Create accountability through measurable targets and data.