Receptionist Cum Computer Operator

Additional ResponsibilitiesHandle day-to-day computer operations related to office, administrative, and customer-support activities.

• Provide general administrative and digital support as required by the Management Team.
• Key Responsibilities

1. Front Office & ReceptionWelcome and assist visitors, guests, and customers in a professional and courteous manner.

• Manage reception and front-desk activities efficiently.
• Attend and manage incoming calls and direct them to the concerned team when required.
• Maintain smooth and organized front-office operations.
• Maintain a professional and welcoming environment at the reception area.

2. Customer RelationsAttend customer calls and respond to service-related enquiries.

• Respond to customer enquiries received through official WhatsApp channels.
• Schedule and coordinate customer appointments and service requirements.
• Provide customers with accurate and basic information regarding available healthcare services.
• Coordinate customer requirements with the Operations Team.
• Conduct timely follow-ups with customers regarding enquiries, appointments, and service requirements.
• Ensure a professional, helpful, and positive customer experience.
• Escalate complaints, urgent matters, or complex customer issues to the concerned team or Management.

3. Office AdministrationMaintain visitor records and other required office registers.

• Coordinate meeting rooms and meeting arrangements.
• Manage incoming and outgoing courier, documents, and office communications.
• Maintain proper office filing and documentation.
• Maintain and update office records, registers, and administrative documents.
• Support internal communication and coordination between departments.
• Assist the HR & Administration Team with routine administrative activities.
• Assist in maintaining office supplies, documents, and other administrative requirements as assigned.

4. Digital & Computer SupportUpdate and maintain customer and operational information in the CRM.

• Perform accurate and timely data entry.
• Maintain and update Google Sheets and other authorized digital records.
• Conduct customer follow-up calls and update the outcome/status in the relevant system.
• Prepare and maintain daily reports as required.
• Maintain accurate and updated online records, documents, and data.
• Check official company emails regularly and take appropriate action on routine queries.
• Respond to official emails where authorized and appropriate.
• Escalate important, sensitive, technical, or department-specific email queries to the concerned team.
• Ensure timely follow-up and closure of assigned email and digital tasks.
• Coordinate with the technical support team whenever technical assistance is required.
• Assist in coordinating with vendors, developers, or technical teams for website-related updates and changes.
• Support basic website/content update coordination as instructed by Management.
• Maintain basic digital hygiene, including timely updates, organized documentation, backups as instructed, and reporting of technical or system-related issues.
• Maintain confidentiality and security of company data, customer information, login credentials, documents, and other digital records.

5. Reporting & Management SupportPrepare daily, weekly, or other reports as assigned by Management.

• Maintain accurate records of calls, enquiries, follow-ups, appointments, and other assigned activities.
• Support Management in collecting and organizing operational and administrative information.
• Coordinate with different departments to ensure timely completion of assigned tasks.
• Immediately report important operational, customer, technical, or administrative issues to the concerned authority.
• Perform any other reasonable office, administrative, customer-support, or digital-support duties assigned by Management from time to time.
• General ResponsibilityThe employee is expected to perform all assigned duties with professionalism, accuracy, confidentiality, discipline, and timely execution while maintaining the standards and reputation of Adhisaat.