Telecaller

Company: Yarn Mart

Department: Customer Collection & Sales Support

Job Location: Sanganer, Jaipur

Primary Role –

• Payment CollectionMake regular calls to existing customers for pending payment and outstanding collection.
• Follow up with customers regarding due invoices, payment commitments, and overdue amounts.
• Maintain a daily follow-up schedule for customers with outstanding payments.
• Confirm payment dates and regularly follow up until payment is received.
• Coordinate with the accounts/store team regarding customer outstanding balances.
• Maintain accurate records of customer commitments, follow-ups, and collection status.
• Escalate long-pending or difficult collection cases to management.
• Achieve assigned daily/weekly/monthly collection targets.
• Maintain professional and polite communication while following up for payments.
• Prepare and submit daily collection and follow-up reports to management.
• Secondary Role – Sales & Customer PitchingDuring customer calls, identify opportunities to generate new sales from existing customers.
• Pitch Yarn Mart products to existing and potential customers based on their requirements.
• Contact new customers and introduce Yarn Mart's products and offerings.
• Understand customer requirements and recommend suitable products.
• Generate sales enquiries and forward qualified leads to the sales/store team.
• Follow up on quotations, product enquiries, and potential orders.
• Encourage existing customers to place repeat orders.
• Maintain proper records of sales leads and follow-up status.
• Support the sales team in converting customer enquiries into confirmed orders.

Qualification

• Any Graduate

Experience

0–2 years of experience in Telecalling, Payment Collection, Telesales, Customer Support, or Retail Sales.

Experience in B2B collection, wholesale, textile, yarn, garments, or retail will be an advantage.

Required Skills

• Strong communication and customer-handling skills.
• Confident and professional telephone manner.
• Good payment follow-up and collection skills.
• Basic sales and convincing ability.
• Ability to handle customers professionally while discussing pending payments.
• Good follow-up and negotiation skills.
• Basic knowledge of MS Excel and computer operations.
• Ability to maintain accurate customer and collection records.
• Target-oriented and self-motivated approach.
• Hindi communication is required; basic English communication will be an advantage.

Working Hours

• Monday to Saturday: 10 AM to 7 PM

Salary

₹15,000 – ₹20,000 per month

Performance incentives may be provided based on collection and sales performance.

Key Performance Areas (KPI)

Primary KPIs – Collection

• Monthly collection target achievement
• Outstanding amount recovered
• Number of customers followed up
• Payment commitment-to-payment conversion
• Reduction in overdue outstanding
• Timely collection reporting

Secondary KPIs – Sales

• New customer enquiries generated
• Existing customer repeat orders
• Sales leads generated
• Sales conversion
• Revenue generated through tele-calling