Customer Relationship Manager
Worth SpaceFixed
₹30,000 - ₹45,000
Earning Potential
₹45,000
Fixed
₹30,000 - ₹45,000
Earning Potential
₹45,000
Work from Office
Full Time
Min. 3 years
Basic EnglishJob highlights
Urgently hiring
5 applicants
Benefits include: Mobile Allowance
Job Description
CRM & Client Relationship Manager — WorthSpace
Company: WorthSpace
Location: Lucknow
Experience: 3–6 Years
Industry: Real Estate / Construction / Interior Design
About the Role
WorthSpace is looking for a CRM & Client Relationship Manager who will take complete ownership of the client journey—from pre-sales enquiry to project completion, handover and post-sales support.
The candidate will act as the primary coordination point between the client and internal teams, ensuring a smooth, professional and premium client experience.
Key Responsibilities
* Manage leads, follow-ups, site visits, meetings and proposals through CRM.
* Coordinate with Sales, Design, Architecture, Procurement, Site and Accounts teams.
* Handle complete client onboarding after booking.
* Maintain client requirements, commitments, approvals and project records.
* Provide regular project updates to clients.
* Coordinate design approvals, material selections and change requests.
* Track payments, project milestones and pending client actions.
* Handle client complaints and ensure timely resolution.
* Coordinate pre-handover inspection, snag closure and final handover.
* Manage post-sales service, warranty, AMC and maintenance coordination.
* Maintain excellent CRM hygiene and accurate client data.
* Build long-term client relationships and generate referrals/repeat business.
Candidate Profile
* 3–6 years of experience in CRM, real estate, construction, interiors, hospitality or premium customer service.
* Excellent communication and interpersonal skills.
* Strong follow-up, coordination and documentation abilities.
* Highly organised and process-oriented.
* Comfortable handling premium/high-value clients.
* Good knowledge of CRM, Excel/Google Sheets and WhatsApp Business.
* Experience with Odoo, TeleCRM or Basecamp will be an advantage.
* Ability to independently manage multiple clients and projects.
Key KPIs
Lead Follow-up | Client Satisfaction | Complaint Resolution | Project Coordination | CRM Accuracy | Handover Experience | Repeat Business & Referrals
What We Expect
We are looking for someone who takes ownership rather than simply passing messages and can ensure that every WorthSpace client receives a seamless experience from the first interaction to final handover and beyond.
Interested candidates can apply with their updated CV and relevant experience.
Job role
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About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Lucknow to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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