Assistant Manager - Customer Service
ADM Agro Industries India Pvt Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Assistant Manager - Customer Service
Job Description
Your Responsibilities :
• Maintain customer accounts information, including the products and processes related to particular accounts along with general admin duties.
• Managing and processing all assigned customer purchase orders in a timely and accurate manner, along with refunds / exchanges / cancellation/ outstanding etc.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies to execute all the functions in a compliant manner.
• Ensure customer satisfaction and provide professional customer support. Requirements
• Excellent communication and problem-solving skills
• Familiar with CRM / SAP systems and practices, with knowledge of LC business would be a plus.
• Customer orientation and ability to adapt/respond to different types of situations.
Your Profile:
- Requires graduate degree or equivalent and at least 2-3 years of experience in the field or in a related area.
- Proven Customer Support experience or similar CS role from F&B industry.
- Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
City
Mumbai
State
Maharashtra
Location Country
India
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 3 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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