Campaign Management Assoc Manager

Campaign Management Assoc Manager

Skill required: Marketing Operations - Campaign Management
Designation: Campaign Management Assoc Manager
Qualifications:BE/BTech/B.B.M
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage end-to-end delivery of CRM and omni-channel marketing campaigns across multiple brands and channels. Act as the primary point of contact between campaign teams, marketing stakeholders, technology teams, and external partners. Coordinate campaign planning, scheduling, execution, quality assurance, and deployment activities to ensure timely delivery. Drive effective communication, stakeholder alignment, and issue resolution throughout the campaign lifecycle. Ensure campaign deliverables meet agreed timelines, quality standards, compliance requirements, and business objectives. Monitor campaign progress, identify risks and dependencies, and proactively drive mitigation actions. Support continuous improvement initiatives to enhance campaign delivery efficiency, quality, and customer experience
What are we looking for? Education & Experience: Bachelor s degree in business, Marketing, Communications, Technology, or a related field. 4–8 years of experience in Project Management, Campaign Operations, Marketing Operations, or CRM Delivery. Experience managing CRM campaigns, marketing operations projects, or digital campaign execution programs. Experience working with global stakeholders and cross-functional delivery teams. Strong organizational skills with the ability to manage multiple projects simultaneously. Excellent communication, stakeholder management, and leadership skills. Ability to work across Australia/APAC business hours (If required - work in other shift timings) and manage tight campaign deadlines when required. Must Have Skills: Project Management. Stakeholder Management. Excellent Communication and Presentation Skills. Understanding of CRM Operations and Campaign Management. Experience managing Email, SMS, Push Notification, and Omni-channel Marketing Campaigns. Strong planning, coordination, and execution management capabilities. Ability to manage multiple campaigns and competing priorities simultaneously. Experience working with cross-functional teams including Marketing, Creative, Development, QA, Data, and Technology teams. Strong problem-solving and risk management skills. Ability to drive project governance, status reporting, and issue resolution. High attention to detail and quality focus. Good to Have Skills: Knowledge of HTML, JavaScript, CSS, AMP Scripting. Salesforce Marketing Cloud (SFMC). Braze. Adobe Experience Manager (AEM). CRM Tool Certifications. MAP / Lighthouse. MAPP. HighTouch. Experience with JIRA, Workfront, or similar project management tools. PMP, Prince2, Agile, or Scrum certifications. Additional skills : Campaign Planning, Campaign Strategies, Retail Marketing Strategy Analytics, Process Improvements, Customer Service, Microsoft Office Suite, Microsoft Excel, Team Leader Experience, Team Leadership, Team Management, Adobe Premier Pro, Adobe Illustrator, Microsoft Office Suite, Hyper Text Markup Language (HTML), Javascript, UI/UX Design, User Interface (UI) Design, Cascading Style Sheets (CSS), Javascript, Service Delivery, Service delivery Management, Stakeholder Management, Stakeholder Engagement
Roles and Responsibilities: Key Responsibilities: Manage end-to-end campaign delivery from intake through deployment and closure. Review campaign requirements and create project plans, timelines, and resource allocation plans. Coordinate activities across campaign developers, data teams, QA analysts, creative teams, and marketing stakeholders. Track campaign milestones, dependencies, risks, and deliverables to ensure successful execution. Conduct regular status meetings and provide progress updates to stakeholders and leadership. Manage campaign scope, timelines, and stakeholder expectations. Ensure campaign assets are reviewed, approved, tested, and deployed according to agreed processes. Escalate delivery risks, blockers, and issues in a timely manner. Drive adherence to campaign governance, quality standards, and operational procedures. Support process improvement initiatives to enhance campaign delivery efficiency and effectiveness. Maintain delivery documentation, project trackers, risk logs, and action registers. Ensure all campaigns are delivered within agreed service levels and quality standards. Work Orchestration & Operational Excellence: Maintain accurate project updates within ticketing and workflow management systems. Track campaign requests, assignments, approvals, dependencies, and deployment schedules. Follow all Standard Operating Procedures (SOPs), Desktop Procedures (DTPs), governance standards, and approval processes. Ensure accurate reporting of campaign volumes, delivery metrics, risks, and project status. Support capacity planning, workload management, and resource coordination activities. Drive operational excellence through consistent execution, governance compliance, and process optimization. Ensure complete and accurate project documentation for audit and reporting purposes.