Specialist - Architecture
Larsen & Toubro Infotech Ltd (LTI)
Work from Office
Full Time
Min. 6 yearsJob Description
Specialist - Architecture
Job Title Senior End User Services Engineer AI Platforms Glean AI Slackbot AI
Location India
Experience 68 Years
Employment Type FullTime
Language Requirement Fluent English
About the Role
We are seeking a highly skilled and motivated Senior End User Services Engineer to provide Level 3 L3 support for emerging AIdriven workplace technologies primarily Glean AI and Slackbot AI As these platforms are relatively new within the customer environment the ideal candidate should possess a strong technical foundation excellent troubleshooting capabilities and the ability to quickly learn and adapt to new technologies
The selected candidate will work closely with global Digital Workplace teams support critical incidents drive technical integrations and ensure seamless operation of AIenabled workplace solutions Training on the respective platforms will be provided by the customer
Key Responsibilities
Provide Level 3 technical support for Glean AI Slackbot AI and associated AIenabled workplace solutions
Troubleshoot and resolve complex incidents service requests and technical escalations
Support platform integrations involving APIs authentication mechanisms and enterprise applications
Collaborate with Digital Workplace Engineering Security and Vendor teams to resolve issues efficiently
Perform root cause analysis RCA and implement preventive measures for recurring incidents
Monitor platform health performance and adoption trends
Create and maintain technical documentation knowledge articles and operational procedures
Participate in change management release validation and service improvement initiatives
Stay updated with advancements in AI technologies collaboration platforms and digital workplace solutions
Mandatory Skills
Technical Skills
Strong understanding of Artificial Intelligence AI concepts and applications
Handson exposure to or ability to support Glean AI and Slackbot AI platforms
Proven experience in providing L3 technical support for enterprise applications or Digital Workplace technologies
Strong knowledge of
API Integrations
Authentication Technologies SSO OAuth SAML OpenID Connect
Application and Platform Integrations
Troubleshooting complex technical issues
Good understanding of the Global Digital Workplace landscape including collaboration and productivity platforms
Professional Skills
Strong analytical and problemsolving capabilities
Ability to quickly learn and adapt to emerging technologies
Excellent stakeholder management and communication skills
Ability to work independently in a global support environment
Strong documentation and knowledge management skills
Job role
Job requirements
About company
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