Front Desk Counsellor

We are looking for a smart, presentable, and confident Front Desk Counsellor who can effectively communicate with students, parents, and visitors while supporting the day-to-day administrative and counselling activities of the organisation.

Key Responsibilities

• Welcome and assist students, parents, and visitors in a professional and friendly manner.
• Communicate confidently with parents and students and understand their queries and requirements.
• Provide basic information about the organisation, courses, educational programs, and related services.
• Handle incoming phone calls, respond to routine queries, and transfer calls to senior staff whenever required.
• Take accurate messages and ensure timely follow-up or communication with the concerned team member.
• Maintain daily registers, records, and other front-desk documentation.
• Draft and respond to routine emails professionally.
• Handle basic computer-related work and maintain records using MS Word and MS Excel.
• Coordinate with senior staff regarding appointments, student/parent interactions, and daily activities.
• Assist seniors in preparing basic outlines, schedules, and ideas for events and other educational activities.
• Support the team with general administrative and front-office responsibilities as required.
• Maintain a professional, organised, and welcoming environment at the front desk.
• Required Skills & QualificationsBasic understanding of the education business/education sector is preferred.
• Excellent verbal and written communication skills.
• Ability to communicate politely and confidently with parents, students, and senior staff.
• Good interpersonal skills and a helpful, positive attitude.
• Basic knowledge of MS Word and MS Excel.
• Ability to draft professional emails and maintain records.
• Good organisational and time-management skills.
• Presentable, smart, confident, and professional personality.
• Ability to handle multiple tasks and manage front-desk responsibilities efficiently.
• Willingness to learn and take guidance from senior staff.
• Previous experience in a school, coaching institute, education company, counselling centre, or front-office role will be an advantage.

Personal AttributesThe ideal candidate should be well-spoken, responsible, organised, approachable, and confident, with the ability to represent the organisation professionally when interacting with students, parents, visitors, and other stakeholders.