Office Administrator

Administration & Data Entry

• Maintain Tally: Record basic financial transactions, vouchers, and daily ledgers using Tally.
• Update CRM: Enter and track customer details, leads, and service requests in the CRM software.
• Manage Records: Organize physical and digital office files, reports, and compliance documents.

Coordination & Communication

• Employee Support: Assist staff with daily administrative needs, attendance tracking, and internal memos.
• Cross-Team Link: Pass messages between management, operations, and support teams.
• Schedule Tasks: Help book meetings, arrange travel, and set up office events.

Customer Service

• Handle Inquiries: Answer phone calls, emails, and chat messages from clients.
• Resolve Issues: Direct client complaints to the right department and track progress.
• Client Follow-ups: Call customers to confirm satisfaction or update them on orders.

Required Skills

• Software Skills: Basic knowledge of Tally ERP/Prime and any standard CRM tool.
• Communication: Clear speaking and writing skills in English and the local language.
• Organization: Ability to handle multiple tasks and pay close attention to detail. [1, 2, 3, 4, 5]