Operation Manager

We are seeking an experienced and detail-oriented Operations Manager to oversee the daily operations of our immigration services company. The ideal candidate will possess strong operational management skills and in-depth knowledge of immigration pathways including the Germany, Sweden, and Portugal Opportunity Card, Job Seeker Visas, Canada Permanent Residency (PR) processes, and Tourist Visa applications. Proficiency in computer and CRM tools is essential.

Key Responsibilities:

· Manage and streamline day-to-day operational activities to ensure efficient client processing.

· Lead and supervise the operations team to deliver high-quality immigration services.

· Maintain up-to-date knowledge of immigration laws and policies for Germany, Sweden, Portugal, and Canada.

· Guide clients through Opportunity Card programs, Job Seeker Visas, and Canada PR pathways.

· Oversee documentation, application processes, and compliance for various visa types including Tourist Visas.

· Liaise with embassies, consulates, and government authorities as needed.

· Monitor workflow, assign tasks, and ensure timely processing of applications.

· Use CRM and computer systems to manage client records, follow-ups, and reporting.

· Continuously update standard operating procedures based on regulatory changes.

· Train and mentor junior staff members on visa categories and internal tools.