Senior Manager - HR - Operations - CBS - TAL - Enablement - New Delhi

Requisition Id: 1730657

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Senior Manager-Operations-HR-CBS - TAL - Enablement - New Delhi

Operations :

No Data Available

CBS - TAL - Enablement :

At Talent team, we empower you to have a sense of purpose and opportunities that add value to your overall career experience at EY. The team works together across functions and service lines to build strategic solutions that support our strategy and employer value proposition (EVP).

The team partners effectively with the business leaders, providing strategic talent advice to work in an integrated manner, leveraging solutions and best practices. The teams are responsible for enabling the business, driving the engagement of our people locally and bringing our strategy and EVP to life.

The team includes workstreams like, Business Partnering, Talent Acquisition, Learning and Development, Mobility, Compensation and benefit and enabling functions like HR systems, Operations, People Data Reporting and Analytics. They also leverage our global strength and scalability to drive HR-related technology, projects and processes that allow EY to deliver against the changing requirements to enable success. The core focus of the team is to ensure an exceptional EY experience lasts a lifetime.

Your key responsibilities

Technical Excellence

• Job Summary: As a Senior Manager – Employee Relations, you will be a strategic partner responsible for a service line and will lead complex ER cases, drive proactive ER initiatives, and contribute to the design and implementation of the ER governance framework across EY India. You will play a critical role in building a fair, compliant, and inclusive workplace culture by managing high-risk ER matters, advising leadership, mentoring ER Advisors, and leading various ER initiatives. Key Responsibilities: 1. ER Case Management & Advisory
• Lead and resolve high-risk, complex employee relations cases (e.g., misconduct, grievance, performance, and disciplinary matters) with fairness, consistency, and compliance.
• Provide expert ER advisory support to HR Business Partners, leaders, talent partners.
• Oversee documentation and ensure adherence to internal processes and legal standards. 2. Framework & Governance Implementation
• Support the Director–ER in rolling out the ER operating model, policies, and tools across service lines.
• Drive adherence to ER governance protocols, ensuring role clarity among ER Advisors, and Ops team. 3. Capability Building & Proactive ER
• Lead ER training and awareness programs for business leaders, HR teams, and employees.
• Analyse ER trends and insights to recommend proactive interventions and culture-enhancing initiatives. 4. Risk Mitigation & Compliance
• Partner with Legal, Compliance, and Risk teams to ensure regulatory compliance in ER processes.
• Participate in audits, investigations, and periodic reviews of ER protocols. 5. Stakeholder Engagement
• Work closely with service line leadership, Talent consultants, and Legal as needed.
• Act as a trusted advisor in sensitive ER situations and organizational changes (e.g., restructuring, exit strategy). ________________________________________ Skills and Competencies:
• Deep expertise in Indian labour laws, employment policies, and workplace compliance.
• Strong investigation, analytical, and conflict resolution skills.
• High emotional intelligence, discretion, and sound judgment.
• Ability to work independently and handle ambiguity.
• Strong people management skills
• Strong stakeholder management, facilitation, and influencing skills.
• Excellent written and verbal communication. ________________________________________ Qualifications and Experience:
• LLB, Postgraduate in HR, Law, or related field preferred.
• 15+ years of experience in Legal/ HR/ Employee Relations, including experience managing complex ER cases.
• Prior experience in a Big 4, consulting, or a large matrixed organization preferred.
• Exposure to ER frameworks, tools, and governance models is an advantage. ________________________________________ What We Offer:
• A leadership role in shaping EY India’s ER culture and practices.
• Opportunity to work on strategic initiatives with senior leadership.
• Dynamic, inclusive, and high-impact work environment.
• Competitive compensation and benefits.

Skills and attributes

To qualify for the role you must have
Qualification

• Master of Business Administration
• PG Diploma in Human Resource Management
• LL.B.

Experience

• Employee Relations/ Legal (10+ Years)

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in shaping the future with confidence. Apply Now