Quality Auditor

Job Description: Quality Auditor / Quality Trainer

Company Overview

Pronivy Digital Ad Agency is a fast-growing performance-based digital marketing and advertising agency. We specialize in ROI-driven digital campaigns, media solutions, and business acquisition strategies. We are looking for an energetic and meticulous Quality Auditor / Quality Trainer to join our expanding team at our Noida office.  

pronivydigital.com

Job Brief

Position: Quality Auditor / Quality Trainer

Location: Sector 63, Block B, Noida, Uttar Pradesh  

Experience Required: Minimum 6 months to 3 years  

Salary Range: ₹18,000 to ₹26,000 per month (Negotiable based on experience and interview performance)

Employment Type: Full-Time  

Key Responsibilities

Quality Assurance & Auditing

Call & Process Audits: Regularly monitor and evaluate inbound/outbound calls, chats, or sales pitches to measure agent performance against company quality benchmarks.

Error Tracking & Reporting: Identify process gaps, compliance issues, and communication errors; document audit findings accurately.

Quality Scorecards: Maintain daily/weekly quality logs and generate performance metric reports for management and team leaders.

Adherence Checks: Ensure telecalling/sales teams adhere strictly to standard operating procedures (SOPs), company scripts, and compliance guidelines.

Training & Development

New-Hire Induction: Conduct comprehensive training programs for fresh joiners, familiarizing them with products, processes, objection handling, and sales pitches.  

Refresher Training: Design and execute targeted refresher modules and upskilling sessions based on continuous quality audit metrics.

Coaching & Feedback: Conduct regular one-on-one and group feedback sessions, bridging performance gaps through constructive coaching and live role-playing.  

Cross-Functional Collaboration: Work closely with Team Leaders and Operations to align training needs with floor performance improvement goals.  

Required Skills & Qualifications

Experience: Minimum 6 months of relevant experience as a Quality Auditor, Quality Analyst, or Process/Sales Trainer (preferably within a BPO, call center, or digital marketing/sales setup).  

Communication Skills: Excellent verbal and written communication skills with a strong command of Hindi and English.  

Analytical Mindset: Strong attention to detail with an ability to analyze qualitative and quantitative performance data.

Interpersonal Skills: Exceptional presentation, mentoring, and conflict-resolution skills.

Tech-Savviness: Comfortable working with MS Office/Google Workspace and familiar with CRM or calling tools.

What We Offer

Competitive salary package with timely payouts.

Dynamic, energetic, and growth-oriented corporate culture.

Direct exposure to the fast-paced digital marketing and advertising ecosystem.

Career advancement opportunities.